Transforming prior authorization: Reducing provider friction
The prior authorization (PA) process in healthcare frustrates providers due to inefficient processes and policies, causing delayed treatment and unintended outcomes. This article examines the impact of PA and provider metrics to address provider abrasion. By using data-driven metrics, health plans can gain insights into provider dissatisfaction and implement targeted strategies.
Steps to decrease provider abrasion include identifying and reacting to it, making informed decisions based on its cause, and ensuring efforts are effective through continuous monitoring. Payers using data collection and analysis can pinpoint areas needing attention.
Learn how health plans can reduce provider friction.