Modernizing contact center operations through AI and ML

Advances in AI and machine learning are transforming contact center operations, driving greater efficiency and exceptional customer service. This white paper explores three key areas where AI and ML generate the most value: business intelligence, technology integration, and workforce optimization.

A case study highlights an AI-driven forecasting model that helped a major health insurer predict staffing needs, saving $4-5 million annually. It also emphasizes change management, focusing on people, data, and ROI for a smooth transition.

By adopting AI and ML, contact centers can automate tasks, gain customer insights, and enhance the customer experience. Learn how to modernize your operations.

Vendor:: ZS
Posted:: Sep 28, 2024
Published:: Sep 28, 2024
Format:: HTML
Type:: Case Study

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