The future of patient support services revealed in new ZS report
This ZS report explores the future of patient support services, highlighting key trends reshaping healthcare. It examines how the industry prioritizes accessible, patient-centric care through improved stakeholder collaboration and targeted engagement strategies.
Key insights include:
· Reducing treatment barriers, especially in complex areas like oncology, through logistics and transportation support
· Integrating digital health tools and third-party capabilities to enhance patient experience and outcomes
· Adopting personalized, data-driven engagement approaches leveraging AI to streamline workflows and deliver timely interventions
The report provides a blueprint for evolving patient services, emphasizing technology, collaboration, and a patient-first mindset.