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The 2024 ServiceNow Insight and Vision Report explores challenges and opportunities with the ServiceNow platform. Key findings include:
- Digital transformation has stalled, with 73% of businesses achieving less than half their goals in the past 2 years. ServiceNow is seen as a solution to this impasse.
- Businesses are maturing in ServiceNow adoption, with 59% using it for over 3 years. ITSM and ITOM are the most adopted capabilities, but interest in GenAI and security is rising.
- ServiceNow aids technology consolidation, with 58% retiring 3 or more tools.
- And more
Read the full report now to find out how you can maximize your ServiceNow investment.
- Vendor:
- ServiceNow and NTT Data
- Posted:
- Oct 8, 2024
- Published:
- Oct 8, 2024
- Format:
- Type:
- Research Content
