How Deliveroo Unlocked The Power Ofjira For Customer Service

Deliveroo, a leading food delivery company, faced challenges in providing seamless customer support across various channels. They implemented Atlassian's Jira Service Management, creating a unified help center, automating customer service processes, enhancing collaboration between developers and support teams, and gaining insights for product improvements.

Key benefits Deliveroo experienced include:

95% customer satisfaction score
30% increased developer efficiency
Ability to set and adhere to SLAs
Improved issue investigation and resolution

By leveraging Atlassian's platform, Deliveroo brought developers closer to customers, achieving exceptional results.

Vendor:: Atlassian
Posted:: Oct 18, 2024
Published:: Oct 18, 2024
Format:: PDF
Type:: Case Study

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