Empowering Operators: Improving Healthcare Contact Center Performance

Operators and agents are crucial in healthcare customer service but face challenges that affect patient experience. This white paper explores their difficulties, such as managing diverse callers, emotional intensity, and complexity.

Key topics include:

The importance of short hold times, ease of communication, and patient satisfaction
The diverse skills needed for the role
How conversational AI and modern IVR technology can enhance performance

By using intelligent self-service and automation, healthcare organizations can ease the burden on operators and agents, allowing them to address complex needs and improve satisfaction. Read the white paper to support your staff and transform patient care.

Vendor:: Parlance
Posted:: Oct 18, 2024
Published:: Oct 18, 2024
Format:: PDF
Type:: White Paper

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