Are You Empowering Your Agents and Operators?

Healthcare agents and operators face significant challenges that affect their experience and the patient experience alike. This white paper explores simple solutions health systems can use to address these difficulties.

Key topics include:

The consequences of long hold times for healthcare consumers
Inefficient communication and patient frustration
The main drivers of turnover among healthcare contact center staff
How conversational AI and modern IVA technology optimize operations

By using intelligent automation and improving self-service for healthcare consumers, health systems ease the burden on agents and operators, enabling them to have more time to address complex, urgent needs and improve patient satisfaction.

Read the white paper to learn how you can use conversational AI to better support your staff and transform patient care.

Vendor:: Parlance
Posted:: Dec 10, 2024
Published:: Oct 18, 2024
Format:: PDF
Type:: White Paper

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