The State of AI in Service Management

The advent of AI has lowered the barrier of entry for attackers, expanding the threat landscape. This report from Atlassian reveals actionable intelligence on AI adoption in service management across industries.

Key insights include:

· 88% of organizations use AI, with R&D leading and Customer Service lagging

· AI-driven analytics and dashboards enhance decision-making and efficiency

· Data privacy, security, and talent shortages are top concerns

· 89% of organizations plan to expand AI investments, focusing on training and customer experiences

Explore the full report to see how companies leverage AI to transform service management and gain a competitive edge.

Vendor:: Atlassian
Posted:: Oct 24, 2024
Published:: Oct 25, 2024
Format:: PDF
Type:: Research Content

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