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As artificial intelligence (AI) and generative AI (GenAI) continue to advance, organizations are looking for new ways that they can transform their customer experience (CX) efforts. However, with so many tools and vendors on the market, it can be difficult to know which one best fits your needs.

This white paper explores how AI and GenAI are reshaping the landscape, examining the priorities and challenges contact center and marketing leaders face in leveraging AI for impactful outcomes. Additionally, it discusses:

• The evolving role of AI and GenAI in interactions and marketing
• Top use cases for AI and GenAI in contact centers and marketing
• Benefits and barriers to AI adoption

Access the white paper to learn more and discover how AI can help you improve CX.

Vendor:

Sprinklr

Posted:

Nov 5, 2024

Published:

Oct 26, 2024

Format:

PDF

Type:

Analyst Report