Modernize IT services and operations with AI

The advent of AI and generative AI (GenAI) is transforming IT services and operations. This white paper explores how enterprises can leverage AI and GenAI to modernize IT functions and boost productivity.

Key topics include:

· Empowering IT service agents with AI and GenAI to enhance engagement, reduce repetitive tasks, and improve customer experiences
· Providing IT operators with visibility into digital services to prevent outages, manage cloud costs, and ensure continuity
· Using GenAI-powered virtual agents to automate routine requests and increase efficiency

The white paper offers guidance on planning and implementing AI and GenAI initiatives for long-term results. Read the full paper to learn.

Vendor:: ServiceNow and IBM
Posted:: Nov 1, 2024
Published:: Nov 1, 2024
Format:: PDF
Type:: White Paper

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