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AI has transformed contact centers from cost centers to revenue hubs. This paper explores seven ways to empower agents with AI tools for stellar service and sales.

Key topics:

• Unifying customer data for comprehensive views and AI recommendations
• Integrating knowledge sources to enhance agent productivity
• Optimizing channel mix to meet needs and cut costs
• Connecting self-service and digital channels for seamless journeys
• Using AI to enhance voice interactions and enable upselling/cross-selling
• Upskilling your workforce for effective sales skills

Discover how AI and data can maximize your contact center's value.

Vendor:

Salesforce

Posted:

Nov 4, 2024

Published:

Nov 4, 2024

Format:

PDF

Type:

White Paper