Unlock the power of your contact center with practical tips
AI has transformed contact centers from cost centers to revenue hubs. This paper explores seven ways to empower agents with AI tools for stellar service and sales.
Key topics:
- Unifying customer data for comprehensive views and AI recommendations
- Integrating knowledge sources to enhance agent productivity
- Optimizing channel mix to meet needs and cut costs
- Connecting self-service and digital channels for seamless journeys
- Using AI to enhance voice interactions and enable upselling/cross-selling
- Upskilling your workforce for effective sales skills
Discover how AI and data can maximize your contact center's value.
- Vendor:
- Salesforce
- Posted:
- Nov 4, 2024
- Published:
- Nov 4, 2024
- Format:
- Type:
- White Paper
