Salesforce Service Cloud empowers service organizations
Salesforce Service Cloud unifies the contact center around a single view of the customer, empowering service agents to meet expectations and deliver seamless digital service. After deploying Service Cloud, organizations saw benefits, including:
- Deflecting up to 40% of cases to self-service and chat channels, saving $9.2 million
- Eliminating 2 minutes per call in post-call administration and 1,152 hours annually in reporting consolidation, worth $8.5 million
- Streamlining the contact center technology stack to save $1.6 million
- Improving customer experience and retention rates by up to 30%, worth $1.2 million
Read the Forrester report to learn more about Service Cloud.
- Vendor:
- Salesforce
- Posted:
- Nov 4, 2024
- Published:
- Nov 4, 2024
- Format:
- Type:
- Analyst Report
