Transform Your Contact Center with AWS and Local Measure

The rapid adoption of generative AI in cloud-based contact centers is transforming customer service. This infographic from AWS and Local Measure explores the benefits and applications of generative AI, including its ability to improve efficiency, productivity, and the customer experience.

Key insights include:

· 81% of contact center executives are investing in agent-enabling AI
· 90% improvement in productivity costs
· 80% of customers want quicker responses

Local Measure Engage, powered by Amazon Connect, offers a path to AI-powered contact center operations. It includes Smart Tools to streamline communication and automate tasks.

See how generative AI can lower costs and enhance customer experience.