Amazon Bedrock Assists Contact Center Agents To Deliver Exceptional CX

AI-powered tools are revolutionizing contact centers, enabling agents to enhance customer experiences and efficiency. This brief examines how Engage by Local Measure, using Amazon Bedrock GenAI, automates tasks, boosts accuracy, and cuts costs.

Key benefits:

· Automates workflows, freeing agents for high-value tasks
· Enhances accuracy, reducing rework and improving efficiency
· Cuts costs by streamlining processes

GenAI-powered Smart Tools help agents offer personalized support, boosting satisfaction. SupportZebra's case study shows a 29% reduction in handle time and an 18% rise in order value.

Discover how Engage by Local Measure and Amazon Bedrock can transform your contact center.