Putting Customers First: Generative AI for Contact Centers

Generative AI is transforming contact centers, enhancing customer experiences and efficiencies. This white paper explores integrating generative AI with AWS and Engage from AWS Partner Local Measure to benefit operations.

Key highlights include:

• Enhancing agent experience with tools like Smart Composer, Smart Tasks, and Smart Notes
• Improving customer service with personalized, contextual interactions
• Driving cost savings and productivity with AI-powered automation and insights

The paper also covers security and compliance benefits, keeping customer data under control.

Learn how your contact center can boost customer loyalty with generative AI and AWS.