Unlock Success: The Top 8 Business Metrics Every MSP Needs to Manage

Effective business management is crucial for MSPs aiming for success. This guide highlights 8 key metrics to track for growth and profitability:

Team Utilization Rate: Measure billable work percentage to spot inefficiencies
First-Touch Resolution: Track support tickets resolved on the first attempt
Single Tech on Ticket: Monitor technicians needed per issue
Kill Rate Percentage: Assess efficiency in closing open tickets

The guide also discusses Agreement Profitability Margins, Effective Rates, and Contribution Rates—vital for understanding client value and profitability. It explores the benefits of benchmarking these metrics against industry standards. Learn how data-driven decisions transform MSPs.

Vendor:: Scalepad Software
Posted:: Nov 14, 2024
Published:: Nov 14, 2024
Format:: PDF
Type:: White Paper

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