The rise of AI and generative AI (GenAI) is transforming IT services, driving productivity gains. This paper explores how AI and GenAI empower enterprise teams by:
• Boosting IT service agent productivity, enhancing customer experiences, and enabling 24/7 self-service
• Providing IT operators with full infrastructure visibility, automating change management, and strengthening business continuity
• Using GenAI-powered virtual agents to democratize problem-solving and personalize employee experiences
It also discusses ServiceNow's AI and GenAI capabilities for long-term transformation. Discover how to leverage AI and GenAI to modernise IT services and unleash productivity.
- Vendor:
- ServiceNow and NTT Data
- Posted:
- Nov 19, 2024
- Published:
- Nov 20, 2024
- Format:
- Type:
- White Paper
