Dispelling the top AI misperceptions for IT services

The rise of AI and generative AI (GenAI) is transforming IT services, driving productivity gains. This paper explores how AI and GenAI empower enterprise teams by:

• Boosting IT service agent productivity, enhancing customer experiences, and enabling 24/7 self-service
• Providing IT operators with full infrastructure visibility, automating change management, and strengthening business continuity
• Using GenAI-powered virtual agents to democratize problem-solving and personalize employee experiences

It also discusses ServiceNow's AI and GenAI capabilities for long-term transformation. Discover how to leverage AI and GenAI to modernise IT services and unleash productivity.

Vendor:: ServiceNow and NTT Data
Posted:: Nov 19, 2024
Published:: Nov 20, 2024
Format:: PDF
Type:: White Paper

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