Revolutionising the customer experience with AI
This e-book sets out how AI is set to sit at the heart of the customer experience (CX), with organisations increasingly drawing on the power of AI data, virtual agents, chatbots and other digital channels to enable smarter, end-to-end experiences for both customers and employees.
Look at how AI and automation is set to impact today’s customer journeys more and more – and focus on how the incredible pace of AI technology change is reshaping how brands can engage with their customers. Key to this is AI’s ability not just to automate and accelerate existing processes by replacing human effort – but also its potential to augment human performance and help take customer service to new levels.