Maximising WFM performance: An e-book

Workforce Management (WFM) solutions that help enhance the efficiency of customer operations have been around for decades – and there’s a good reason for that. With 70-75% of operational contact centre costs still accounted for by staffing-related costs, there’s an ongoing requirement for effective WFM solutions that can optimise planning and CX operational processes.

In this e-book, view the importance of keeping planning and operational processes on track, and detail how applying regular WFM health checks and ongoing WFM optimisation services can not only result in more efficient operations but also improved service levels.

Vendor:: Sabio
Posted:: Dec 4, 2024
Published:: Dec 4, 2024
Format:: HTML
Type:: eBook

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