Forrester Report: Total Economic Impact of Service Management Tools

Forrester's Total Economic Impact™ study explores the ROI enterprises may achieve by using BMC Helix ITSM and BMC Helix Digital Workplace. Key findings include:

Up to 25% reduction in service desk tickets via enhanced self-service
10-20% increase in agent capacity through automation of common requests
15% improvement in service desk agent efficiency from consolidated data and better knowledge management

The study also measures productivity gains for IT teams and end users, plus cost savings from retiring legacy systems. Overall, the composite organization sees a 127% ROI over three years.

Read the full Forrester report to learn more about the economic impact of BMC Helix Service Management.

Vendor:: BMC Software
Posted:: Dec 4, 2024
Published:: Dec 4, 2024
Format:: HTML
Type:: Forrester Total Economic Impact Report

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