Explore the Generative AI Landscape for CX Leaders

This research report examines generative AI's role in customer experience (CX) operations. While most CX leaders see it as transformative, only a quarter have implemented it.

Key insights include:

68% of companies have or plan to adopt generative AI this year, focusing on automation like chatbots
72% report positive impacts, but 22% aren't measuring them
Barriers include concerns about customer interactions, brand risks, and technology maturity
And more

By reading, you’ll also find recommendations including impact assessments and gradual piloting. Access the full report now to learn more about generative AI in CX and steps to harness its benefits.

Vendor:: Concentrix
Posted:: Dec 10, 2024
Published:: Dec 11, 2024
Format:: PDF
Type:: Research Content

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