Discover the Power of AI Sentiment Analysis and Suggested Keywords

AI Sentiment Analysis by Spark AI uses artificial intelligence to help supervisors save time by evaluating conversations based on sentiment and keywords. This white paper explores leveraging AI Sentiment Analysis across teams:

Customer Support: Analyze keywords like "cancel," "refund," and "unacceptable" to identify pain points and coach agents.
Sales: Use keywords like competitor names, promotions, and pricing to uncover opportunities and respond to objections.
Product: Identify product issues, desired features, and feedback to inform your roadmap.

AI Sentiment Analysis determines overall sentiment—positive, negative, or neutral—to focus on key interactions. Discover how this benefits your team.

Vendor:: Intermedia.Net
Posted:: Jan 8, 2025
Published:: Jan 8, 2025
Format:: PDF
Type:: Product Overview

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