How GenAI can transform customer service experiences

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The advent of generative AI (GenAI) is changing customer service. This white paper explores how Now Assist, ServiceNow's GenAI solution, transforms customer and field service experiences.

Now Assist enables organizations to:

  • Reduce customer effort by empowering self-solution
  • Boost agent productivity with autogenerated summaries and resolutions
  • Empower field technicians with work order summaries
  • And more

The paper also covers responsible AI adoption, emphasizing data governance and cybersecurity. Read on now to learn how Now Assist can help transform your service experiences.

Vendor:
ServiceNow and AC3
Posted:
Jan 16, 2025
Published:
Jan 21, 2025
Format:
PDF
Type:
White Paper
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