Disney Streaming Streamlines Customer Experience with NICE CXone

Disney Streaming, which includes Disney+, Hulu, ESPN+, and Star+, faced challenges expanding globally and shifting to remote work during the pandemic. The company needed a unified contact center solution for its 10,000 agents worldwide.

Disney Streaming chose NICE CXone, consolidating all brands and regions onto one platform. This enabled centralized workforce planning, reduced onboarding time, and minimized technology downtime, maintaining Disney's customer excellence with remote agents.

NICE CXone's advanced analytics and Salesforce integration allowed Disney Streaming to make real-time, data-driven decisions to enhance the viewer experience. Read the full case study to learn more.

Vendor:: NICE
Posted:: Jan 23, 2025
Published:: Jan 24, 2025
Format:: PDF
Type:: Case Study

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