10 trends guiding a winning CX strategy in 2025

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The customer experience (CX) landscape is transforming due to cloud, digital, and AI technologies. This white paper provides insights and recommendations for your 2025 CX strategy.

Key trends include:

  • CX becoming central to business
  • Rise of proactive outbound engagement
  • Growing gap between CX leaders and laggards
  • Convergence of knowledge and AI management
  • Emergence of autonomous AI agents
  • Quantifying AI's value in profits

To stay ahead, the white paper offers advice on deploying AI capabilities, managing digital-first experiences, and adopting new AI-centric CX benchmarks. Discover how to elevate your CX and drive business success.

Vendor:
NICE
Posted:
Jan 23, 2025
Published:
Jan 24, 2025
Format:
PDF
Type:
White Paper
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