NICE vs. AWS vs. Cisco vs. the rest: Contact Center as a Service vendor guide

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The Gartner Magic Quadrant for Contact Center as a Service (CCaaS) evaluates leading providers, assessing their ability to execute and completeness of vision. As organizations migrate from on-premises to cloud-based CCaaS solutions, this research helps customer service leaders find the best fit.

The report examines criteria such as product capabilities, market understanding, sales strategy, and innovation. It highlights how CCaaS providers expand offerings to meet evolving demands, including AI for self-service and agent assistance. It also explores trends like global deployment and ongoing consolidation.

Read the full Gartner Magic Quadrant report for a deeper understanding of the CCaaS landscape.

Vendor:
NICE
Posted:
Jan 23, 2025
Published:
Jan 24, 2025
Format:
HTML
Type:
Analyst Report
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