The Evolution of GenAI Driven Customer Engagement
Telecoms companies are at the forefront of adopting generative AI (GenAI) to enhance customer experiences. This white paper examines how CSPs use GenAI for self-care, assisted, and technical customer care.
Key highlights:
- 57% of CSPs invest in GenAI to boost customer service
- GenAI can enhance productivity in customer operations by 15-40%
- Integrating network data into AI-driven care enables faster issue resolution and proactive communication
The paper also covers AI technology evolution, including AI agents autonomously performing tasks to achieve business goals.
Read this white paper to discover how leading CSPs use GenAI to transform customer engagement and operational efficiency.
- Vendor:
- AWS
- Posted:
- Feb 5, 2025
- Published:
- Feb 5, 2025
- Format:
- Type:
- eGuide
