Microsoft Enterprise Support / Unified Support

This vendor evaluation checklist offers a framework for assessing Microsoft enterprise support, including Unified Support and alternatives. It covers company profile, clients served, technical problem resolution, proactive support resources, and financial cost/value impact.

Key insights include:

Comparison of Microsoft's offering against "US Cloud" in areas like 24/7 support, escalation management, response times, and resolution rates
Breakdown of technical support services, including proactive engagements and access to Microsoft product groups
Financial analysis highlighting potential cost savings

Read the full checklist to find the best Microsoft enterprise support partner.

Vendor:: US Cloud
Posted:: Feb 20, 2025
Published:: Feb 20, 2025
Format:: PDF
Type:: Buyer's Guide

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