Explore alternative enterprise software support options to optimize costs

The advent of cloud computing and Microsoft's shift to a subscription model have impacted the Microsoft support services market. This Gartner guide examines:

Rising costs of support options, prompting organizations to seek affordable third-party alternatives
Growing market share of third-party support providers, projected to reach 25% by 2027
Considerations for evaluating third-party options, including service scope, industry adoption, and pricing
A five-step process to assess third-party providers against your organization's needs and risk tolerance

Organizations can save 30-60% on support costs by using credible third-party providers. Read the guide to optimize your strategy.

Vendor:: US Cloud
Posted:: Feb 20, 2025
Published:: Feb 20, 2025
Format:: PDF
Type:: Gartner Research Report

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