Generative AI adoption trends in telecommunications industry

Generative AI is transforming telecommunications, with 68% of telecom executives using gen AI in production. This white paper explores its impact on customer service, sales, and security.

Key findings:

• 86% of telecoms can deploy a gen AI use case within six months
• 48% report employee productivity has doubled due to gen AI
• 46% indicate improved security through gen AI
• 51% note enhanced user experience from gen AI

The paper examines ROI timelines, leadership roles, and future objectives for gen AI in telecoms. As the industry evolves, gen AI offers challenges and opportunities for growth.

Discover how generative AI is reshaping telecommunications by reading the full white paper.