Unlock customer engagement strategies for the digital age

This white paper explores the evolution of customer engagement, highlighting the shift from linear buying paths to dynamic, AI-infused journeys. It discusses how traditional CRM systems struggle to meet modern customer needs and introduces Microsoft Dynamics 365 Customer Engagement as a solution.

Key points include:

· The limitations of traditional CRM systems in today's non-linear customer journeys
· The importance of breaking down silos between marketing, sales, and customer service
· How Microsoft Dynamics 365 Customer Engagement integrates AI-driven insights

The paper emphasizes the need for businesses to adapt their processes and technology to meet changing customer expectations.

Vendor:: Fellowmind
Posted:: Mar 6, 2025
Published:: Mar 6, 2025
Format:: PDF
Type:: White Paper

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