How Toast streamlined service requests and incident management

Toast, a leading restaurant point-of-sale provider, faced challenges in managing service requests and incidents as they scaled. By centralizing on Atlassian's platform, particularly Jira Service Management, Toast improved communication between Engineering and DevOps, enhancing visibility and collaboration.

Key benefits included:

• Faster service request handling
• Enhanced visibility across teams
• Improved change management
• Better documentation through Confluence

Toast used Atlassian's cloud solutions for global operations, enabling seamless collaboration. Integrations and automations streamlined workflows and supported delivery.

Discover how Toast transformed service delivery with Atlassian.

Vendor:: Atlassian
Posted:: Mar 7, 2025
Published:: Mar 7, 2025
Format:: PDF
Type:: Case Study

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