Nestlé Improves End-User Experience With Rightanswers

Nestlé UK and Ireland, the world's largest food and beverage company, partnered with Upland RightAnswers to enhance IT support and self-service capabilities. Implementing RightAnswers Knowledge Management led to significant improvements in customer experience and efficiency, with:

Nearly 5,000 users accessing self-service monthly
80% of incident tickets resolved at first level
Reduced demand on traditional support channels

Read the case study to discover how Nestlé utilized Upland's expertise via KCS training, best practice webinars, and strategic support, enabling continuous improvement in knowledge management and adaptation to IT needs.

Vendor:: RightAnswers by Upland
Posted:: Mar 9, 2025
Published:: Mar 10, 2025
Format:: PDF
Type:: Case Study

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