GenAI for better CX: A brief guide

48% of business leaders report that improving customer experience is one of the main drivers for implementing AI, according to research by Frost & Sullivan.

This white paper from ServiceNow maps out how to use GenAI to augment CX, including by:

Accelerating resolution time
Facilitating smarter self-service
Boosting agent productivity with case histories
And more

To access the complete insights, and to learn about the GenAI-powered Now Assist, keep reading.

Vendor:: ServiceNow and NTT Data
Posted:: Mar 12, 2025
Published:: Mar 12, 2025
Format:: PDF
Type:: White Paper

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