Total Digital Triage With Online GP Consultation Telephone Assistant Saves Time On Calls For Both Patients And Receptionists

Lingwell Croft Surgery in Leeds adopted a Total Digital Triage model using an Online GP Consultation Telephone Assistant to improve access for 15,204 patients, including the elderly and digitally illiterate. This resulted in:

• 41% reduction in call volumes
• 66 hours of reception time saved monthly
• Eliminated telephone queue waiting times

Dr. Stephan Claridge, GP Partner, stated: "Voice recognition technology helps our vulnerable elderly and digitally illiterate patients get appointments more easily."

Explore the case study to see how digital triage solutions enhance patient access and ease staff burden.

Vendor:: Advanced
Posted:: Mar 19, 2025
Published:: Mar 19, 2025
Format:: PDF
Type:: Case Study

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