2025 Research Report: Intelligent Contact Center

The Aragon Research Globe for Intelligent Contact Center (ICC) highlights market shifts as virtual agents become mainstream, enhancing customer experiences alongside human agents.

The report evaluates 15 vendors in Leaders, Contenders, and Innovators categories, focusing on AI capabilities and integration. Virtual agents are evolving beyond basic chatbots to advanced digital labor. Read on to learn more.

Vendor:: Avaya
Posted:: Mar 27, 2025
Published:: Mar 28, 2025
Format:: PDF
Type:: Research Content

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