New local authority digital channel data for CX transformation plans

FourNet's Local Authority Digital Transformation Index (LADiT) helps councils in England and Wales optimize digital investments.

The index analyzes UK census data for each local authority, mapping residents' preferred channels for accessing council services, including:

• Traditional: landline, mobile, in-person
• Digital: email, online forms, websites
• Social media: Facebook, Instagram, TikTok
• Emerging: chatbots, voice assistants

This tool ranks channels with demographic-specific scores, enabling councils to make informed technology decisions and design digital services tailored to their population needs.

Explore the research now to guide your council's digital transformation journey.

Vendor:: FourNet
Posted:: Apr 1, 2025
Published:: Apr 2, 2025
Format:: HTML
Type:: Research Content

Already a Bitpipe member? Log in here

Download this Research Content!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.