How to get faster answers from your IT help desk

This troubleshooting guide aids service desk analysts in addressing common issues affecting productivity in today's hybrid work environment.

The guide categorizes problems into:

Device issues: Poor Wi-Fi connectivity and high CPU/memory usage slowing devices
Networking issues: DNS resolution problems and router latency affecting access
Application issues: UCaaS app call quality challenges and slow response times

With support ticket volumes up 35% since 2020, IT teams need intelligent monitoring for visibility and AI-powered assistance to quickly identify root causes, enabling proactive resolution.

Read this e-book now to learn how you can master workflows that expedite ticket closure.

Vendor:: Zscaler
Posted:: Apr 9, 2025
Published:: Apr 16, 2025
Format:: PDF
Type:: eBook

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