How KM and gen AI can transform your customer experience

Knowledge Management (KM) and Generative AI strategies are crucial for future-proofing customer experiences. In this on-demand webinar, Samantha Middlebrook, Sr. Director of Product Management at Upland Software, chats with Jacqui Smalley, Curation Services Manager at Probe CX to uncover why.

The session covers:

Transforming training and performance support in a global BPO
Adapting business models for modern CX demands
Combining Gen AI with KM to exceed business goals
And more

Tune in now to gain insights from industry experts who have implemented these approaches and learn how you can enhance your CX operations.

Vendor:: Upland Panviva
Premiered:: Apr 22, 2025
Format:: HTML
Type:: Webcast

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