Quality Data - Fuel for Your CRM Engine
By: Hoover's, Inc. A D&B Company View more from Hoover's, Inc. A D&B Company >>
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The evolution of chatbots from ELIZA to Bard
By: TechTarget ComputerWeekly.com
Type: Infographic
Organizations need to track a lot of customer information, but they also must know how to use it to create great customer experiences.
Customer experience management (CXM) and customer relationship management (CRM) are important technologies that help organizations keep track of customer data. However, these systems have distinctions.
Business leaders should know the differences between CXM and CRM before they decide which software to incorporate. In this article, we compare these platforms to help you decide which one is best for your business.
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The 3 Ps for ABM revenue at scale
By: TechTarget
Type: eBook
The pandemic has eliminated most face-to-face relationship-building opportunities and pushed everyone onto the same outreach channels, making it harder to identify real demand in the B2B tech market.
As go-to-markets have been digitally transformed, it’s important to focus on revenue generation. In this e-book, “Focusing on the 3 Ps for ABM Revenue at Scale,” we discuss how you can implement ABM 2.0 to better inform your marketing efforts and meet your sales team’s needs.
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Getting sales reps to embrace analytics tools
By: Oracle Corporation
Type: eGuide
Sales analytics tools can not only enhance the results of sales reps and managers, but they can also transform the roles of all of the members of the sales team. The upside of introducing sales analytics tools is that the process is easy. The downside is that transitioning roles is not always so easy.
This e-guide, written by Scott Robinson (Director of BI at Lucina Health), explains why sales teams can be resistant to analytics tools, and discusses the impact of analytics on:
- Sales teams
- Sales managers
- Customers
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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CRM enters maturity as customer experience custodian
By: TechTarget ComputerWeekly.com
Type: eGuide
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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The last mile to the individual customer: Sales and marketing software trends
By: TechTarget ComputerWeekly.com
Type: eGuide
From this e-guide you will learn about such developments in sales and marketing enterprise software in 2018, with a view to 2019 – from Computer Weekly and from our specialist US TechTarget site SearchCRM.
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Advancing High Tech Inside Sales: Data-Driven Best Practices from ISR/BDR Leaders
By: TechTarget
Type: Webcast
The old days of "dialing for dollars" is gone. Today it takes more than a room full of ISRs calling down a contact list to win deals and set meetings. Find out how you can leverage new data sources and advanced sales technologies to increase pipeline and improve the frequency and quality of meetings set.
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Declutter your sales tools and applications
By: Oracle Corporation
Type: eGuide
New studies show that the abundance of sales tools that has negatively affected the output of sales departments. In this expert e-guide, learn why there can be too much of a good thing and why finding the right tool is just one part of making sure it fits with your sales strategy plan.
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Combine your IG and BI programs for a 1-2 punch of data value
By: Veritas
Type: eGuide
Use this expert guide to explore the myriad of benefits that an information governance system can provide your business. Discover how records management can be improved when used alongside newer technologies such as analytics and BI.
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Improve customer experience with good customer data
By: Microsoft
Type: eGuide
Learn how you can build customer loyalty and improve customer experiences via quality and effective customer data collection and analysis. In addition, tap into how companies like 7-Eleven, Walgreens, and Mazda are improving customer journeys by enabling mobile loyalty programs.
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Share your tech purchasing decisions for 2024
By: TechTarget
Type: Landing Page
TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.
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The components and objectives of privacy engineering
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about the differences and similarities of privacy by design and privacy engineering, the main components and objectives of privacy engineering, and how privacy engineers can help promote innovation and trust among employees and clients.
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Share your tech purchasing decisions for 2024
By: TechTarget
Type: Landing Page
TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.
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Three Ways Personas Can Improve ABM Performance
By: TechTarget
Type: eBook
Download this eBook to understand how you can engage a broader cross-section of roles to open up new opportunities, make progress by uncovering new personas, grow account penetration and optimize your investments throughout the customer lifecycle.
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
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UK police unlawfully processing over a million people's data on Microsoft 365
By: TechTarget ComputerWeekly.com
Type: eGuide
The roll-out of Microsoft 365 to dozens of UK police forces may be unlawful, because many have failed to conduct data protection checks before deployment and hold no information on their contracts.
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Infographic: 6 information governance best practices
By: TechTarget ComputerWeekly.com
Type: Infographic
Information governance can streamline an organization's data management, cut storage costs and ensure compliance, which are all critical for content management. Best practices, such as forming a committee, accounting for collaboration tools and creating reports, can guide the way.
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False cents of security: The price of being compromised
By: TechTarget ComputerWeekly.com
Type: eGuide
Trying to guard against everything from frequently phished users to applications with flimsy security, information security professionals are fending off these threats from all angles. Learn more in this infographic about the anatomy of data breach costs and where enterprises are most vulnerable.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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IT Priorities 2021 - European Topics Infographic
By: TechTarget ComputerWeekly.com
Type: eGuide
This year, a survey was conducted quizzing nearly 500 European IT sector professionals to gather what topics they identified as being imperative for 2021. In this infographic see whether remote working is here to stay, if there will be shifts in information management trends and what infrastructure tools will be deployed by most in 2021.
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Share your tech purchasing decisions for 2024
By: TechTarget
Type: Landing Page
TechTarget and Enterprise Strategy Group are conducting this survey to understand how your technology research journey and your tech buying team have changed over the past two years.
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Third-party marketing automation vs. native CRM tools
By: TechTarget ComputerWeekly.com
Type: eGuide
Though many CRM platforms offer native marketing automation tools, many organisations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read more in this e-guide.
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June ezine: Focus on video marketing
By: MicroScope
Type: Ezine
The full report of the recent MicroScope storage roundtable which discusses how cloud and GDPR has changed the industry
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Computer Weekly 19 March 2019: How IT leaders should work with marketing
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.
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A Computer Weekly buyer's guide to big data architecture
By: TechTarget ComputerWeekly.com
Type: eGuide
Big data architecture is increasingly proving its worth in business. In this 14-page buyer's guide, Computer Weekly looks at the storage needs that come with artificial intelligence, how to get the most out of data and what it can do to enhance a company's performance.
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My Virtual Test Drive: Design your solution to win customers
By:
Type: Replay
As we all adapt to a 'new normal' and prepare to accelerate out of crisis, small businesses must change customer engagement throughout the lifecycle. Making the leap from spreadsheets to CRM will have a lasting impact on the people and processes in your organisation, and on customer acquisition and retention rates. Join this CRM test drive webinar to get a comprehensive step-by-step walkthrough on how to quickly set up a Salesforce Essentials to make your business more successful. In My Virtual Test Drive, you'll see how easy it is to set up your sales organisation to win more customers: -Customise and map sales stages for team success -Engage customers at scale -Close more deals and track all of your customer information, all in one place -Test your new sales process, from a new lead to a closed deal and repeat customer
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My Virtual Test Drive: Design your solution to win customers
By:
Type: Replay
As we all adapt to a 'new normal' and prepare to accelerate out of crisis, small businesses must change customer engagement throughout the lifecycle. Making the leap from spreadsheets to CRM will have a lasting impact on the people and processes in your organisation and on customer acquisition and retention rates. Join this CRM test drive webinar to get a comprehensive step-by-step walkthrough on how to quickly set up a Salesforce Essentials to make your business more successful. In My Virtual Test Drive, you'll see how easy it is to set up your sales organisation to win more customers: -Customise and map sales stages for team success -Engage customers at scale -Close more deals and track all of your customer information, all in one place -Test your new sales process, from a new lead to a closed deal and repeat customer
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Unlock the superpowers of CRM to boost productivity & efficiency
By: Salesforce
Type: eBook
Discover how to unlock the superpowers of CRM and drive business success. Learn to boost productivity, increase efficiency, and reduce costs. Explore 5 tips for automating tasks, empowering your workforce, and optimizing processes. Read the full Buyer's Guide now.
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CW ASEAN: European data law - be aware and prepare
By: TechTarget ComputerWeekly.com
Type: Ezine
Businesses across ASEAN will soon have to comply with a new data protection law – the General Data Protection Regulation (GDPR) that will apply to companies that collect the personal data of Europeans. In this month's edition of CW ASEAN, we look at how ASEAN is gearing up for the GDPR, the current state of compliance and its impact on businesses.
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The difficulties of defending against web tracking
By: TechTarget ComputerWeekly.com
Type: Research Content
This article in our Royal Holloway information security series introduces you to web tracking, provides an overview of how organisations track users and discusses a few of the difficulties you may face when trying to defend against tracking.
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5 Ways to Make CRM Easy and Scalable for Small Business
By:
Type: Video
Is CRM that tricky? Is it still causing a headache to start your CRM Journey? Join us for an insightful session on simplifying and scaling Customer Relationship Management (CRM) for small businesses. This webinar is designed to help small business owners and managers understand the importance of CRM, how to implement it effectively, and how to scale it as their business grows.
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Big Data and Analytics Applied to Oil and Gas
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Companies that leverage data to optimise business processes will not only survive, but thrive during market downturns, and dominate the industry on the next upswing, this report from Quorum argues.
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How Small Businesses Transform their Customer Experience
By:
Type: Video
Did you know nearly 76% of customers expect companies to understand their needs and expectations? 58% of SMB leaders say meeting customer experience expectations is a challenge for growth over the next two years. As a small business leader, you know that customer relationships are the key to growth but with limited budgets and resources, you may feel the pressure to keep up. Are you wondering how to connect to your customers, deliver great experiences, and rise above bigger competition? Attend our webinar to learn more about why a Customer Relationship Management (CRM) solution can be the key to unlocking a single view of every customer so that you can deliver the experience your customers deserve. We will explore how a CRM can help small businesses manage customer relationships and the data and information associated with them. Join us as we talk to small business Trailblazer, Camp Kesem, to learn their best practices about organizing all their customer data to grow faster.
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How Small Businesses Transform their Customer Experience
By:
Type: Replay
Did you know nearly 76% of customers expect companies to understand their needs and expectations? 58% of SMB leaders say meeting customer experience expectations is a challenge for growth over the next two years. As a small business leader, you know that customer relationships are the key to growth but with limited budgets and resources, you may feel the pressure to keep up. Are you wondering how to connect to your customers, deliver great experiences, and rise above bigger competition? Attend our webinar to learn more about why a Customer Relationship Management (CRM) solution can be the key to unlocking a single view of every customer so that you can deliver the experience your customers deserve. We will explore how a CRM can help small businesses manage customer relationships and the data and information associated with them. Join us as we talk to small business Trailblazer, Camp Kesem, to learn their best practices about organizing all their customer data to grow faster.
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Kickstart your 2024 sales motion in Slack with these tips
By:
Type: Video
Sales leaders, the new year brings plenty of fresh opportunities for teams to rethink and enhance their selling strategy. When you use Slack and Slack Sales Elevate, you can hit the ground running with streamlined account planning, simplified CRM account and data management, improved forecasting, and intelligent process automation. Attend this webinar to learn how. We’ll share how to better collaborate with your team so you can win together faster. Get ready to start facilitating effective team selling with deal rooms that bring together the right stakeholders, data, knowledge and tools your team needs to succeed. Enable better visibility into deal movements with real-time notifications and CRM-data accessibility from anywhere, on any device. In addition, you’ll see how our AI capabilities in Slack can help you find the information you need quickly.
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Broker Portal enhances how you engage and transact with us and your clients.
By:
Type: Video
Broker Portal is simple and easy to use as it links directly with most Brokers’ CRM systems – (CRM providers, BIS, Money Advice and Wealth Track), so it allows you to start the client journey in a familiar way, through your own CRM system and allows you to submit New Business straight to New Ireland with a single sign on.
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Object Storage 101
By: TechTarget ComputerWeekly.com
Type: Essential Guide
Standard file and block storage have their places, but there is an increasing move to object storage to meet the governance, risk and compliance needs of organisations, while also providing enhanced information management capabilities, say analysts Clive Longbottom and Marcus Austin.
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Crecimiento y gestión de clientes: las herramientas clave de Semrush para agencias
By:
Type: Talk
Únete a Alice y Blas del equipo de Customer Success de Semrush para descubrir cómo optimizar y hacer crecer tu agencia de marketing Temas a tratar: - Cómo encontrar nuevos clientes gracias a nuestras herramientas - Cómo gestionar a tus clientes con el CRM de Semrush - Cómo crear y automatizar informes SEO personalizados para tus clientes
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Agentic Service Management 101 – Getting started with AI agents for ITSM professionals
By:
Type: Talk
GenAI chatbots will soon be a thing of the past. AI agents for ITSM can not only fetch information from your knowledge base but talk to other systems like your CRM, SSO, IdP, HRMS, and more to perform tasks like password reset and app provisioning without requiring human agents. This will amplify the productivity for both IT and end users. IT will also reduce support costs and help your IT organization scale without increasing headcount. Join us for this webinar to understand the what, why, and how of AI agents for IT support and to prepare yourself for an AI-powered future.
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Crecimiento y gestión de clientes: las herramientas clave de Semrush para agencias
By:
Type: Replay
Únete a Alice y Blas del equipo de Customer Success de Semrush para descubrir cómo optimizar y hacer crecer tu agencia de marketing Temas a tratar: - Cómo encontrar nuevos clientes gracias a nuestras herramientas - Cómo gestionar a tus clientes con el CRM de Semrush - Cómo crear y automatizar informes SEO personalizados para tus clientes
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CRM as a Customer Relationship Intelligence Platform
By:
Type: Video
Join NTT DATA Services to learn how you can use a CRM system to move beyond a transactional and policy-centric organizational strategy towards making the one-on-one emotional and rational connections necessary for engagement. We will share our best practice strategies on how other health plans and other industries have aligned their CRM vision to their corporate customer engagement strategies for successful customer acquisition and retention results. This session will challenge you to: • Learn: Using the current demographic data from enrollment, member provided data through member completed surveys and health risk assessments, call center interactions, claims information and wearable device integrations. • Listen: Using analytics and AI to capture, measure, analyze and evaluate the quality of outcomes of each customers experience throughout all interactions including social media, website and mobile device interactions. • Engage: How to integrate a dynamic CMS tool, integrate virtual agents and interactive guides to enable even smarter customer service and a personalized customer experience. PRESENTERS: Liz Peters, Customer Relationship Management Practice Lead, Health Plans, NTT DATA Denise Dowling, Senior Director, Salesforce Consulting, NTT DATA Services Matt Gale, Director of CRM, Healthcare & Financial Services, NTT DATA
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PEX Network Webinar
By: SAP America, Inc.
Type: Video
Watch this short video and learn how AI can help drive business application intelligence, deliver business information reliably and responsibly, anticipate and automate computer systems' capabilities, improve the user experience, do predictive analytics, and get insights into solving new types of problems.
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Data discovery: how to pick the right software
By: TechTarget ComputerWeekly.com
Type: eGuide
In this guide, we break down data discovery software by defining the categories, explaining the features and revealing the benefits. We also highlight the major players and products in an effort to inform buying decisions.
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Customer analytics in APAC: trends and best practices
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how organisations in the APAC region are harnessing the potential of analytics and what the future of analytics looks like from an application development and self-service perspective.
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Top 10 information management stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Consolidation and acquisition marked the supplier side of the IT industry in respect of information management in 2019. The question of how modern BI and analytics software shapes up to nonrelational big data is addressed. Here are Computer Weekly's top 10 information management stories of 2019.
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Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.
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Create hyper-personalized customer interactions with real-time data
By: SAS + Intel + Trask
Type: Webcast
Join this webinar sponsored by SAS, Intel, and Trask to understand how to achieve this highly sought-after AI-driven hyper-personalization with a one-to-many engagement model that enables mass 1:1 personalization.