The Business Value of Deploying WebSphere Portal in a SOA Environment
By: IBM Software Group View more from IBM Software Group >>
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Employees and automation: Recommendations to improve employee experience
By: ServiceNow
Type: White Paper
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
These are also closely related to: "The Business Value of Deploying WebSphere Portal in a SOA Environment"
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Joint Boomi Webinar: Swinerton Inc. and OSI Digital
By:
Type: Replay
Swinerton, a provider of commercial construction management services, was onboarding multiple cloud applications to meet the growing demands of their business. A big challenge was the customer’s applications resided in different environments such as cloud and on-premise. Swinerton needed to effectively integrate the data flows between these systems and ensure the integration layer added scalability and extendibility to their existing solution. Watch this webinar to learn how Swinerton migrated their existing Oracle SOA interfaces to Boomi Flow for greater efficiency. Listen to experts share how they implemented a unique migration framework to streamline the overall integration process to drive efficiency for Swinerton. You’ll also hear about the unique Error Hospital solution, which leverages Boomi Flow and offers a customizable and business user-centric dashboard to manage exceptions for both business and technical errors for a complete integration solution. Watch to learn more about: ● Insights on how to seamlessly migrate the SOA Interface into the Boomi platform via a unique migration execution methodology ● Ways to provide business users and IT teams with end-to-end visibility for faster diagnosis and issue resolution ● Tips on how to automate the deployments of Boomi services, custom microservices, and Boomi Flow applications
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Deploying Modern Tools for Faster Issue Resolution for Swinerton
By:
Type: Replay
Swinerton, a provider of commercial construction management services, was onboarding multiple cloud applications to meet the growing demands of their business. A big challenge was the customer’s applications resided in different environments such as cloud and on-premise. Swinerton needed to effectively integrate the data flows between these systems and ensure the integration layer added scalability and extendibility to their existing solution. Watch this webinar to learn how Swinerton migrated their existing Oracle SOA interfaces to Boomi Flow for greater efficiency. Listen to experts share how they implemented a unique migration framework to streamline the overall integration process to drive efficiency for Swinerton. You’ll also hear about the unique Error Hospital solution, which leverages Boomi Flow and offers a customizable and business user-centric dashboard to manage exceptions for both business and technical errors for a complete integration solution. Watch to learn more about: ● Insights on how to seamlessly migrate the SOA Interface into the Boomi platform via a unique migration execution methodology ● Ways to provide business users and IT teams with end-to-end visibility for faster diagnosis and issue resolution ● Tips on how to automate the deployments of Boomi services, custom microservices, and Boomi Flow applications
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Recognizing lawsuits against manufacturers of pharmaceuticals and medical devices
By: XtelligentMedia Healthcare
Type: eGuide
Understanding the surge in litigation against drug and medical device manufacturers is crucial for navigating legal complexities and ensuring patient safety.
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The Service Portal Reimagined: AI, Human Design, and Beyond
By:
Type: Talk
Is the Service Portal dead? If you think it is, this session is for you! We’ll look at the impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. This session covers the foundational elements of building a human-centered service experience and how emerging trends will impact that design. Key topics and takeaways include: - Designing the service portal as a contact channel in an omnichannel support design. - Information and application center. - Entry for walk-up services. - True self-service (vs. just logging a ticket). - Replacement for the corporate intranet. - A dive into the ways generative AI changes knowledge management and the service portal. - A look at the self-service experience of the future: Will it happen in the portal? What replaces the portal if it doesn’t? As participants will learn, until tools mature beyond the service portal, it will always need to be built. Learn how to build it from an expert in the field who focuses on the human experience, designing portals customers love! About the Speaker Phyllis Drucker, the 2023 HDI Lifetime Achievement Award winner, is a service management and leadership expert with over 20 years of experience in Business/IT Strategy, enterprise service management, governance, customer service, and support. She is an expert in Service Management tool design, including the service portal and service request catalog, HR automation, leadership, and team building. Her specialty is looking at innovative approaches to how people work that use today’s digital solutions: taking advantage of technological advances to transform how service and support are delivered.
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How to Simplify SOA Development Using Connext DDS, Part 3 of 6
By:
Type: Talk
The design and development of distributed systems is challenging. Currently there are multiple ongoing efforts that aim to simplify development by providing reusable patterns and architectures that can be applied across different industries. RTI ConnextⓇ DDS provides a holistic solution for distributing data that follows, at its core, a data-centric publish-subscribe communication model. This communication pattern is extremely flexible and is often considered a super pattern upon which many well-known patterns, such as request-reply and queuing, can be constructed. In this Tech Talk, we explain how to implement Service-Oriented Architecture (SOA) using standard Data Distribution ServiceTM (DDS) features. In particular, we will demonstrate how to leverage mechanisms defined in the OMG® Remote Procedure Calls (RPC) Over DDS specification to create DDS Services, and will show how to leverage RTI Connext Request-Reply APIs to use them. As part of the presentation, we'll take a sneak peek into some of the upcoming features in Connext DDS that aim to simplify the development of SOA and perform a live demonstration that showcases a few examples of these applications. Attend this Tech Talk to learn: - Specific Connext DDS features that can simplify the implementation of SOA - How Connext DDS helps developers leverage the OMG’s RPC Over DDS specification to create DDS Services - How to establish flexible communication patterns such as request-reply and queuing
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PlAM 101: Why do you need a Partner Identity and Access Management Solution
By:
Type: Talk
A vast majority of today’s companies sell in an indirect model. These companies rely on their business partners (resellers, distributors, dealers etc) to take their offer to the market and generate their revenues. To accelerate their business, many companies use a partner portal to digitize their business collaboration. Partners access these portals so they can place orders, get marketing and training materials, and perform many other self-service activities. From a business perspective, these portals are your company’s digital revenue engines which makes the ability of your partners to access them the bedrock of your partnership. In this webinar, we will cover the challenges associated with the management of partners’ identities, why there’s a need for a solution that is designed specifically to address these challenges, and what you should expect from a PIAM solution.
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Building Self-Service Help Experiences
By:
Type: Talk
Self-service support websites, sometimes called help portals or knowledge bases, let consumers resolve issues independently, without needing to call customer support. A Zendesk study found that 70% of customers prefer this option. 91% of those same consumers said they would use a help portal if it met their needs. Building a self-service support experience that meets consumer needs can be challenging, but it doesn't have to be. Attend this session to learn what's involved in building a self-service help portal and to see examples from organizations that have already done so. You'll discover the various ways that Heretto helps its customers create self-service support sites that delight their consumers. We'll walk through help portal building basics and explore the Heretto portal building framework. We'll hear from two experts in portal implementation and answer your questions. Can’t make it? Register, and we’ll send you a link to watch a recording when convenient. This web presentation is brought to you by The Content Wrangler and Heretto, the #ContentOps platform for product, reference, and knowledge content.
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CloudSuite® Industrial Monthly Overview: Infor CloudSuite Portals
By:
Type: Video
Join us for a monthly demo series featuring Infor CloudSuite® Industrial (CSI). Each session will help business users see how Infor’s manufacturing software differs from other ERP solutions and delivers both time savings and improvements to productivity, accuracy, and workflows. In this month's session, attendees will learn how Infor CloudSuite Portals can extend CloudSuite Industrial’s capabilities and improve external communications to your customers, vendors, and resellers all in real-time: - Utilize CSI's portal offerings to enhance external communications and share critical information with customers, vendors, and resellers in real-time. - Improve vendor communication with the Vendor Portal, including planned purchase orders, price requests, and on-time delivery tracking. - Strengthen relationships with customers and vendors by streamlining processes and enhancing the customer experience through CloudSuite portal offerings.
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Creating a Seamless Portal Experience Across Departments with ServiceNow
By:
Type: Talk
As ServiceNow usage expands across the enterprise, employees will expect the portal to bring the experience together. Unfortunately, the portal in many organizations fractures under the complexity of supporting multiple departments. In this webinar, we will explain the benefits of adopting a consolidated portal strategy as well as guide your implementation efforts to achieve extraordinary results. Specifically, we will cover: - Content taxonomy considerations - User experience best practices - Ways ServiceNow's Employee Center supports the effort - Approaches to migrating legacy service portals to Employee Center Don't let your employees' experience fall through the cracks, join us to learn how to build a more seamless experience.
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New Year, New Trends: 2021 Outlook for Financial Advisors
By:
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Software Centric Next gen Vehicle Architecture
By:
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The future automobile will evolve from hardware-based to a software-centric electronic device on wheels. These software-driven, integrated vehicle architectures will consolidate multiple subsystems to improve the overall driving experience and safety. Join our webinar to know more about the perceived challenges and how to tackle them by experiencing the architectural transformation required to develop a domain controller based eCockpit system with SOA frameworks such as Adaptive AUTOSAR.
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Now on Now: Reimagining the IT experience
By:
Type: Video
Is IT empowering your employees for success? Delivering outstanding IT experiences enhances productivity, cost efficiency, and job satisfaction. Join Rajeev Sethi, Senior Director Enterprise Architecture, and Tomer Mekhy, Vice President Global IT Operations, to discover the ServiceNow journey to design and implement our new one-stop employee self-service portal for all support and service needs. Armed with information and self-reliance, ServiceNow employees can now resolve incidents faster and find what they need easily through engaging self-service. See how ServiceNow: Increased employee service portal adoption by over 81% Drove self-service using virtual agent technology and knowledge base Built a modern user experience leveraging the Service Portal and Now PlatformTM See a live demo of the employee service portal
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HaloITSM – Self-service designed for users
By:
Type: Video
HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of the box features such as an integrated chatbot and automatic Knowledge base suggestions are just some of the ways HaloITSM’s portal is one your users will love and is trusted by many global brands.
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Self-Service Designed for Users
By:
Type: Video
HaloITSM’s intuitive and customisable self-service portal is designed to enhance the user’s experience whilst alleviating the workload of IT. Out of the box features such as an integrated chatbot and automatic Knowledge base suggestions are just some of the ways HaloITSM’s portal is one your users will love and is trusted by many global brands.
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Customer Content Portals – The Key to Competitive Advantage
By:
Type: Talk
Customer Content Portals integrate technical documentation, learning materials, and knowledge assets into a seamless user experience, tailoring content delivery for marketing, sales, and support. They transform what is today a highly fragmented information management process into a unified content strategy that delivers a competitive advantage. Technical content and knowledge assets can and should play a critical role in the customer experience lifecycle – from conversion to acquisition to retention. Yet too often this valuable content is hidden in enterprise silos and disconnected from the customer experience strategy. Join Jim Edmunds, CEO of Ingeniux Corporation, for this session to learn: 1) What a Customer Content Portal is, and what makes it work 2) Core business drivers, ROI, and competitive advantages 3) How a Customer Content Portal breaks down content silos using content strategy to aggregate, curate, and deploy content 4) Real-world examples of Customer Content Portals in action, and why a diverse range of organizations are adopting them 5) Best practices for attaining buy-in from key stakeholders, and how to set yourself up for success This webinar is brought to you by The Content Wrangler and sponsored by Ingeniux.
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Broker Portal is all about making it easier to do business together
By:
Type: Video
Myra shares just why New Ireland’s broker portal is all about making it easier for Brokers, Customers and New Ireland to do business together. We’re pleased to say that it is now the established way of doing business for the majority of our brokers.
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Improve CSAT, Increase Audience, Expand Catalog
By:
Type: Replay
Automating global services and managing them through a single IT services portal built for enterprise is the dream of many in Senior IT. AstraZeneca, a global pharmaceutical company, made that dream a reality with ServiceNow. And, it was so successful, their Finance and HR departments cloned their approach for their own portals. Join us for this in-depth look at how AstraZeneca combined knowledge management, improved request and catalog management, and more. You’ll get insight into the best practices that can help drive your own digital transformation to better self-service. Attend this webinar and: -Get practical insight into launching an IT self-service portal for a global internal audience through a gradual build based on customer feedback -Discover ways to incorporate multiple IT services into a one-stop-shop to enable the full self-service experience -Find out how a self-service portal is just the first step in a process of continuous improvement-one that can offer multiple languages, chat and virtual agent services, and ServiceNow-to-Workplace integration
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Updates to the Verizon Open Development Certification Portal & Process
By:
Type: Talk
As the IoT, FWA and connected device ecosystem rapidly expands, the need for streamlined processes for OEMs and vendors has never been more critical. In the second of our Verizon Open Development Certification Portal webinar series, we’ll explore new updates to our certification process and the latest enhancements to our portal, all based on direct feedback from the OEM community. You’ll experience the following updates, and more: - Recent portal enhancements, driving more efficiency - Open Development Certification updates - New Technology Certification updates - Recent updates for certifications related to Private Wireless Networks The webinar will include a live Q&A session, allowing you to engage directly with our experts and gain deeper insights into how the portal can help speed to market and revolutionize your certification workflow. Hear from our experts: Kalpit Khamar | Associate Director, Product Development/ Management | Verizon Bilal Tassaduq | Senior Manager, Product Development | Verizon
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KUK-Threat Intell In Action
By:
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What is Apple Business Manager?
By:
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Fast Forward to the Future Storage Technologies
By:
Type: Talk
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Secure Nextgen Fintech: Portal's Fusion of Blockchain and Confidential Computing
By:
Type: Replay
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Secure Nextgen Fintech: Portal's Fusion of Blockchain and Confidential Computing
By:
Type: Replay
Confidential computing can help any organization dramatically improve security without friction and complexity. Workloads can operate with privacy with hardware-level isolation, yet use fully elastic cloud computing, raising the bar on security and privacy over operations. In financial services and Fintechs, Confidential Computing can speed time to market with the highest levels of security, while avoiding spend and effort on software-only solutions that will always be vulnerable. Join this webinar to learn the story of Portal's journey to integrate their Blockchain infrastructure with Confidential Computing, a pivotal technology currently shaping their security posture. Portal is a rapidly emerging financial technology company. Parsa Attari, co-founder at Portal, will engage in a candid fireside chat with Mark Bower, VP of Product at Anjuna, exploring the progression of Portal's venture into deploying secure enclave technology while meeting critical timelines. Don't miss this insightful conversation illuminating the transformative power of this enabling technology in the Fintech sector.
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Getting Started with Elastic Cloud on Azure
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See the most up-to-date way to leverage Elastic on Microsoft Azure -- through an enhanced integration on the Azure portal. This webinar will show how you can gain greater visibility and help drive faster analysis so you can react quickly to events across your Azure environment.
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Getting Started with Elastic Cloud on Azure
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Type: Replay
See the most up-to-date way to leverage Elastic on Microsoft Azure -- through an enhanced integration on the Azure portal. This webinar will show how you can gain greater visibility and help drive faster analysis so you can react quickly to events across your Azure environment.
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7 tips to protect your Wi-Fi network and your customers’ privacy
By: Hughes Network Systems
Type: Blog
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ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3)
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Type: Replay
Part two will help you deliver an IT service experience everyone loves. Topics include: How to deliver a consumer-like employee experience through a self-service portal Providing a modern experience with personalized mobile apps, self service portals, and contextual collaboration Using machine learning and AI-powered chatbots to automate common requests, making work easier and more efficient
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Discovery to Analytics: The Top 8 Reasons to Choose an API Hub Over a Dev Portal
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Type: Replay
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How to Succeed at Self Service
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Type: Video
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Pershing Technology Webcast: Investor Experience
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Learn more about the latest and upcoming enhancements planned for Pershing’s investor portal, NetXInvestor®.
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Broker Portal How to easily execute a client Fund Switch
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Your 7 minute guide on how to easily execute a client Fund Switch on our new Broker Portal
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Empowered RCM: One Login, All Payers
By: Inovalon, Inc.
Type: Webcast
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Elastic on Azure: Accelerate time to value with the integration enhancement
By:
Type: Replay
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Building Stronger Connections with the Morningstar Office Client Portal
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Delegated Model for Access Management: Use cases, requirements & implementation
By:
Type: Talk
Many companies invest heavily in digital transformation and modernizing their business interfaces, creating portals, applications and digital assets where business users can go and collaborate in a self-service manner. But this positive transformation movement will not be completed without implementing the required identity and access management processes. Eventually, it doesn’t matter how great your portal or application is, if the end users cannot actually access it because the end-to-end management process is slow, manual and prone to errors. Join this webinar to learn about the challenges associated with the management of B2B access management, why there’s a need for a solution that is designed specifically to address these challenges and why the delegation model is most appropriate for these use cases.
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Type: Talk
Join Mel Davis and Vanessa Menzies-Flint, Reltio Technical Content team, in their journey to surface developer docs directly in the product documentation portal. They’ll demystify the complexities of synching developer-written OpenAPI source files to writer-managed ditamap files for final presentation in the product documentation portal. They’ll address additional dimensions for tech writers to influence the usability of API source documentation. Attendees will learn: * the benefits of making API source files available within product docs * the mechanics of integrating OpenAPI source files into a CCMS for presentation in a documentation portal (using Heretto) * strategies for collaborating with developers to improve the quality of API source files If you’re considering integrating an existing standalone developer portal into your product documentation portal–or are starting from scratch–this presentation will give you clear and actionable guidance. Melanie Davis is a passionate professional communicator specializing in technical data transformation and content curation. She is a long-term industry veteran with 30+ years in technical writing, editing, localization, and training with individual clients, startup companies, and global enterprises across the US and the UK. Vanessa Menzies-Flint is a writer, empathetic user-advocate, and problem-solver who specializes in developer documentation. Over the past two decades she has helped companies like the NFL, Salesforce, and Oracle communicate with their developer audiences. At Reltio, she is building a new developer experience, showcasing Reltio's REST APIs. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This event is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
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Re-imagining IT Self-service for the Best Employee Experience
By:
Type: Talk
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on May 19th at 9 AM PST. We bring you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity. Key Learnings: - How (and why) traditional IT self-service portals have failed to deliver the expected benefits. - The continued importance of self-service within digitally-enabled organizations - How new smart technologies offer a better alternative to self-service portals - Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.
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Re-imagining IT Self-service for the Best Employee Experience
By:
Type: Talk
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on May 20th at 11 AM BST. We bring you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity. Key Learnings: - How (and why) traditional IT self-service portals have failed to deliver the expected benefits. - The continued importance of self-service within digitally-enabled organizations - How new smart technologies offer a better alternative to self-service portals - Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.
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Bring IoT products to market with ease
By:
Type: Talk
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How to Unlock the Superpowers of CRM
By: Salesforce
Type: eBook
Discover how to unlock the superpowers of CRM and drive business success. Learn to boost productivity, increase efficiency, and reduce costs. Explore 5 tips for automating tasks, empowering your workforce, and optimizing processes. Read the full Buyer's Guide now.
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Tech Webcast: BNY Mellon’s Pershing Investor Portal Update
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Type: Talk
Join us for a webcast as our technology team will walk you through the latest developments for the BNY Mellon | Pershing investor portal, including the upcoming platform redesign.
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Tanzu Application Platform: API Portal
By:
Type: Video
This demo introduces the API Portal contained within VMware Tanzu Application Platform and looks at the key UI features, compared to Swagger.
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Coder with Backstage: The Missing Link in Developer Productivity
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Type: Replay
Platform engineering is having its moment. Developer tools like Spotify's Backstage solve the problem of discoverability in large engineering teams by providing a one-stop source of truth through developer portals. But what then? How do you go from finding a repo to committing a PR in the shortest time possible? Coder has the solution – bring CDEs to Backstage. Join this webinar to learn: - The problem of discoverability in large companies and how solutions like Backstage solve it by centralizing and organizing everything under one developer portal. - The “gap” that still exists between discovering something you need to work with and actually writing code. How do you get your environment set up? How do you ensure security? These questions don’t always have obvious answers, especially for engineers who don’t have a platform engineering background. - How Coder’s plugin for Backstage lets developers close that gap and get up and running with a new repo in no time
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Building Connected Business with an Enterprise-Wide API Strategy
By:
Type: Replay
Numerous organizations are working to enhance relationships with their clients, partners, and lines of business. Additionally, APIs are crucial for advancing digital transformation initiatives because they facilitate the quick adoption of applications that offer new functionality and a seamless user experience across all channels. APIs, however, are all too frequently seen as a means to an end. Organizations, however, must consider how APIs will fit into a larger strategy that expands their operations and effectively scales application development. Join Dang Nguyen, our head of solution consulting for Asia, for a 30-minute discussion about developing unified strategies that tie your API demands to your integration processes: - SOA and webservices API in Digital Age - API Led connectivity concept and learnings - iPaaS with API for a full Integrated Experience
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Introducing Requirements & Systems Portal in Altium 365
By:
Type: Replay
Join our webinar to learn more about the new application joining the Altium 365 suite. The new Requirements & Systems Portal will help align engineering teams to get to market quicker.
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Flip The Switch: Re-imagining IT Self-service for the Best Employee Experience
By:
Type: Replay
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on July 22nd at 10.30 AM PST. We bring you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity. Key Learnings: - How (and why) traditional IT self-service portals have failed to deliver the expected benefits. - The continued importance of self-service within digitally-enabled organizations - How new smart technologies offer a better alternative to self-service portals - Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.
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Broker Portal enhances how you engage and transact with us and your clients.
By:
Type: Video
Broker Portal is simple and easy to use as it links directly with most Brokers’ CRM systems – (CRM providers, BIS, Money Advice and Wealth Track), so it allows you to start the client journey in a familiar way, through your own CRM system and allows you to submit New Business straight to New Ireland with a single sign on.