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Future-proof your profits: After-sales service as a revenue stream

Previously, OEMs viewed after-sales service as a headache.

But with the rise of customer-centricity, digitization and Industry 4.0, and the transition from CapEx to OpEx, after-sales support is no longer an afterthought—and what’s more, it can be up to 5 times more profitable than selling the machine itself.

Read this e-book to maximize your after-sales profits and support, with easy-to-comprehend guidance to assist you along the way:

  • A practical framework to identify and capitalize on opportunities
  • How to transform after-sales into a revenue stream with equipment as a service (EaaS)
  • And examples illustrating how leading companies are profiting from technology in after-sales.

These are also closely related to: "Intel® Centrino® Duo Processor Technology with Intel® Core™2 Duo Processor"

  • Enterprise remote access: It’s time to deploy a secure connectivity solution

    At a time when zero trust cyber security strategies are increasingly the norm in this post cyber security perimeter era, VPNs no longer meet the dispersed workforce needs.

    Against an increasingly complex backdrop of attacks, outages, as well as resource and skills shortages, the pressure is on to deliver productive, truly connected hybrid environments. How are your fellow IT decision-makers responding to this challenge?

    Discover in this research paper Enterprise remote access and support: Deploying a modern secure connectivity solution:

    • 8 key findings
    • Moving beyond the VPN
    • Overcoming hurdles to secure connectivity
    • And much more

  • How virtual desktops simplify end user computing during lockdown

    While desktop virtualisation is nothing new, the coronavirus pandemic has demonstrated the value of providing employees with seamless remote access. In this e-guide we look at the suitability of streaming applications via virtual desktop infrastructure to support employees working from anywhere.

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  • Secure remote access: More vital than ever thanks to Covid-19

    We explore some of the minutiae of securing the remote workforce. First, infosec consultant Kevin Beaver, picks over some remote access security risks that have arisen during the pandemic. Then we explore the findings of a recent supplier report, which detailed how remote working burn-out is becoming a factor in increasing security risk.

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  • MicroScope – December 2020: Reasons to be positive for 2021

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  • MicroScope – June 2021: A hybrid working world

    With hybrid working set to become the norm as the world starts to return to a more normal footing post-Covid, we look at how businesses are preparing for the new world of work. Also discover how to tackle the sustainability challenge, and have some key questions answered around handling bottlenecks caused by large volumes of data

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  • CW Europe - March-May 2021: Nordic tech startups create blueprint for post-Covid working environment

    Business can learn lessons from Nordic tech startups to prepare employees to return to the office after Covid restrictions end.

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  • MicroScope – January 2021: Looking forward to the future

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    Staff are going to have to work from home, if they can, for the foreseeable future. We look at steps to ensure they remain fit and productive

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  • Computer Weekly - 11 August 2020: Freezing digital history in the Arctic Circle

    In this week's Computer Weekly, we find out why GitHub is storing its historical open source code repositories on analogue film in the Arctic Circle. Our buyer's guide examines modern software development practices. And we hear how VR technology helped the UK build more ventilators to deal with the Covid-19 pandemic. Read the issue now.

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  • Accelerate AI apps on OpenShift with Intel Xeon processors

    This white paper by Intel details how 4th generation Intel Xeon Scalable processors can accelerate AI applications and workflows on Red Hat OpenShift Container Platform. Read the white paper.

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    In this week's Computer Weekly, we examine the implications of the controversial acquisition of UK chip leader Arm by US rival Nvidia. Black Lives Matter has raised awareness of social inequalities, but is the tech sector becoming more diverse? And we ask if business software can learn from the addictive nature of social apps. Read the issue now.

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  • Live-video support tools: Changing the game for remote support

    With an explosion of IoT devices and continued growth of IT consumerization, market researchers see an opportunity for vendors with new-age remote support products. Uncover independent analysts' opinions of a live-video support tool and understand how it differentiates from competitors like Apple's FaceTime or Google Hangouts.

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  • MicroScope – May 2020: Staying connected

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  • Optimize Intel® Xeon® Processors Performance Using Intel® QuickAssist Technology

    * Click on the video to see attachments pertaining to this webinar | Intel® QuickAssist Technology (Intel® QAT) is a mature technology that has been in the market for more than a decade and it has been adopted by Cloud, Networking, Storage and Big Data customers. Intel® QAT provides acceleration for 3 main services: Cryptographic Cipher & Hash, Public Key Crypto, and Compression/Decompression. Intel provides standard framework interfaces to abstract the interface to the Intel® QAT hardware. This webinar will review the API and application-level performance for applications such as IPsec, TLS, and QATZip compression libraries. The Intel Network and Edge Group performance team will review performance on Intel® Xeon® Scalable processor family architecture using Intel® QAT in common applications and provide recommendations to optimize performance for several generations of Intel® QAT Intellectual Property (IP). Presenters: - Karen Shemer – Silicon Architecture Engineer, Network and Edge Group, Intel - Abhishek Khade – Silicon Architecture Engineer, Network and Edge Group, Intel - Georgii Tkachuk – Silicon Architecture Engineer, Network and Edge Group, Intel

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  • CW APAC: Trend Watch - business response to coronavirus

    With countries the world over reeling from the Covid-19 coronavirus outbreak, which has meant sweeping changes both economically and socially, Computer Weekly looks at how firms in the Asia-Pacific region have adapted to what has so quickly become the new normal.

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  • Computer Weekly - 24 March 2020: Making home working work - a guide for IT leaders

    In this week's Computer Weekly, with staff working from home during the coronavirus crisis, we look at three key technology areas to consider. We find out about a novel approach to teaching security awareness to users. And we examine the role of IT in corporate environmental, social and governance programmes. Read the issue now.

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  • MicroScope – June 2022: A return to face-to-face meetings

    With the world emerging from the pandemic, what role does the personal event and face-to-face meetings hold in business? Also read about the next step for the future of collaboration and communication services, and why there needs to be greater diversity across the channel

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  • Intel® Xeon® Scalable Processors for Networking Usages - Part 1

    * Click on the video to see attachments pertaining to this webinar | Discover how platform technologies enable Intel® Xeon® Scalable Processors to better address 5G, cybersecurity, and network AI for cloud-native and virtual networks. Presenters: - Xiaojun Li, Sales Director, Next Wave OEM & eODM, Network & Communications Sales Org (NCS), Intel - Chris Cavigioli, Network Platforms Product Manager, Network Platforms, Intel

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  • Computer Weekly – 12 December 2023: Shaping the modern workplace

    In this week's Computer Weekly, we examine how the shift to cloud services and the need to deal with a hybrid workforce have changed modern IT. The emerging area of computational storage promises performance boosts for demanding workloads – we look at the challenges. And we find out how Zoom plans to exploit GenAI. Read the issue now.

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  • MicroScope – July 2020: MSPs lend a helping hand

    In this issue, read about how the Covid-19 pandemic has allowed for managed services players to show their worth, and discover how the use of collaborative tools has made businesses consider how to make conference calls more engaging

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  • Computer Weekly – 5 December 2023: Technologies to support hybrid working

    In this week's Computer Weekly, our latest buyer's guide looks at technologies to support hybrid working – even when your business is as unique as farming. Read the issue now.

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  • Computer Weekly – 15 December 2020: How security will be different after Covid-19

    In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.

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  • Computer Weekly – 19 September 2023: Securing Eurovision's online voting system against cyber attacks

    In this week's Computer Weekly, we discover how Once.net and Cloudfare defended the 2023 Eurovision Song Contest against cyber attacks. Our buyer's guide continues to look at integrating software-as-a-service applications, with the governance of SaaS connectivity to the fore. Read the issue now.

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  • Computer Weekly - 11 May 2021: Chip supply shortages are hitting hard

    In this week's Computer Weekly, a shortage of semiconductors is affecting industries beyond just IT – we examine the implications. We talk to the CIO of pharmacy chain Boots about how tech helped in being an essential retailer during lockdown. And we look at the prospects for young people entering the IT sector post-pandemic. Read the issue now.

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  • Computer Weekly - 9 March 2021: Are you ready to return to the office?

    In this week's Computer Weekly, a year after lockdown began, we look at employers' changing attitudes to returning to the workplace. We find out how the software developer community has coped during the Covid-19 pandemic. And we examine the cyber security concerns prompted by latest social media craze, Clubhouse. Read the issue now.

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  • Computer Weekly - 31 March 2020: Can the internet take the strain?

    In this week's Computer Weekly, as millions of people work from home, we examine the measures in place to make sure the internet stays up and running. Our latest buyer's guide looks at the best practice in application modernisation. And we find out how IT leaders are tackling the skills shortage to recruit the best tech talent. Read the issue now.

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  • CW APAC: Expert advice on zero-trust security

    Zero trust is a security model that eliminates the traditional perimeter and assumes that no user or device can be trusted until proven otherwise. In this handbook, Computer Weekly looks at how enterprises can take a zero-trust approach to securing their network, devices and workforce.

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  • ITOps & service management: The state of play in APAC

    In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

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  • CW Benelux - November 2021-January 2022: Dutch IT company rips up the HR rule book for better work-life balance

    One Dutch tech firm has used learnings from the pandemic to rip up its HR rule book and implement an official work-from-home policy. In fact, Infolearn has gone further than hybrid working, with a personal mobility budget for staff and a four-day working week.

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  • Security Features in 3rd Gen Intel® Xeon® Scalable Processors

    * Click on the video to see attachments pertaining to this webinar | The 3rd Generation Intel® Xeon® Scalable Processor, Intel’s latest server platform, offers up to 40 high performance Xeon Cores, 64 PCIe Gen4 lanes per socket, up to 8channels of DDR4 and up to 1.5x the general overall compute performance gain vs. its predecessor. In addition to these platform improvements, this processor includes built-in acceleration to enhance network, cloud, IOT, and security workloads. This webinar will focus on 3rd Gen Intel® Xeon® Scalable Processor’s advanced security acceleration, including the new vectorized crypto instructions, Intel® Software Guard Extensions (SGX) for confidential computing, and Platform Firmware Resilience (PFR) to secure and restore system firmware. At the end of this webinar, attendees will better understand the 3rd Gen Intel® Xeon® Scalable Processor’s performance features and robust security applications. Presenter: - Bill Carlson, Solutions Architect, Data Platforms Group, Network and Communications Sales Organization, Intel

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  • Pioneering Open vRAN with Mavenir software and Intel® Xeon® Scalable processors

    The radio access network (RAN) is the bulk of a mobile network operator’s (MNO’s) network investment, and its performance and functionality are critical to successful service delivery and innovation. Before Open RAN, MNOs built their RAN with proprietary and specialized systems that offered no widespread interoperability, thus resulting in inflexibility and high costs. Open RAN provided a new way to build the network by disaggregating the BBU, virtualizing the network functions, and replacing proprietary hardware with open Intel® architecture CPU-based servers. Industry standards for interfaces created interoperability that allowed MNOs to mix-and-match network functions for the best of breed solution. Mavenir is pioneering Open vRAN software that is cloud native and with fully containerized microservices allowing it to be deployed easily with Intel® architecture CPUs on private, hybrid or public clouds. This talk presents the evolution of Mavenir’s Open vRAN solution leveraging various generations of 4th Gen Intel® Xeon® scalable processors to deliver high network and user performance, energy savings features, expanded RAN capacity, and paving the way for AI/ML powered SLAs. Presenter: Kamakshi Sridhar, PhD VP of RAN Technology and Strategy, Senior Fellow Chief Technology and Strategy Office (CTSO) Presenter Bio: Dr. Kamakshi Sridhar is VP of RAN Technology and Strategy and Senior Fellow in Mavenir Chief Technology and Strategy Office (CTSO) where she leads 5G Open RAN, 6G and select Packet Core initiatives in network performance optimization, AI/ML and GenAI, energy savings and network slicing. Kamakshi engages with PLM, Systems Engineering and Account Teams and explores various external partnership opportunities to bring differentiated features to RAN products. She is the lead author of 60+ US patents and several industry whitepapers and has a Ph.D from MIT in Electrical Engineering and Computer Science.

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  • Unlocking New Use-Cases using Intel® Processors and Turnium SD-WAN

    24 Gigabit SD-WAN - Unlocking New Use-Cases using Intel® Processors and Turnium SD-WAN to Build Networks Join us to learn about challenges in designing a highly scalable, 100 Gigabit capable Software-Defined Wide Area Networking Platform and how Turnium and Intel collaborated to test Turnium's new version 7.0 software release. Presenters: - Josh Hicks, VP Product & Development - James Oakley, Senior Software Architect Presenter Bios: - Josh Hicks: Josh is Turnium’s VP of Product and Development and has 10 years of experience in the SD-WAN space. Previously, he led a cloud infrastructure implementation team at Microsoft working with Fortune 500 companies, managed data center and infrastructure implementations at Abgenix Biopharma (now Amgen), and project managed campus-wide technology initiatives at Simon Fraser University. - James Oakley: James is a Senior Software Architect at Turnium, having joined the company in 2013. Since beginning as a software developer in 2000, James has worked almost exclusively in the networking space. Previously he worked on routing gateways for hospitality guest networking and IPTV distribution, deployed in some of the largest hotels in the world. He has also contributed to a number of well-known open-source projects.

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  • Cloud SD-WAN Gateway Universal CPE based on latest Intel® Atom processors

    Senao Networks, Inc is an equipment provider for wireless and wired communications, security appliance, and data center switch. We provide global state-of-the-art manufacturing service with vertical integration of power supply, antenna, sheet metal fabrication to deliver high quality products at best cost. EnGenius is a cloud-driven leader within the connectivity space. We work closely with Intel to power EnGenius Cloud-based SD-WAN gateway under EnGenius cloud. With the Cloud-based solution, it simplifies VPN connections between branch offices through EnGenius Auto VPN technology. EnGenius targets at SME market where CP value is one key consideration. Intel platform help us lower our developing cost and time to market, and at the same time, deliver high performance. Presenters: Dr. Bou Lin, President, Senao Anthony Lai, Vice President, Cloud Technology, Senao Arpit Menaria, Enterprise Edge Segment Manager, Intel

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  • MicroScope: Chart course to Covid-19 recovery

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    In this handbook, Computer Weekly looks at the skills required for cloud professionals to succeed in an evolving industry, the risk to jobs posed by automation and the disciplines being taught at Future Tech Academy

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  • Computer Weekly - 7 April 2020: Adapting IT to the new normal

    In this week's Computer Weekly, we talk to four top IT leaders to find out how they are supporting their organisations through the coronavirus crisis. We look at the security best practices recommended by experts to ensure safe remote working for staff. And the CISO of Equifax explains why the firm is moving to public cloud. Read the issue now.

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  • Guide to Flexible Working

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  • Duo Demo

    Duo protects user and their devices against phishing, stolen credentials and other identity based attacks. Duo provides a suite of Zero Trust capabilities including Multi-Factor Authentications, deep visibility and device health with policy enforcement per application. Continuous Trusted Access for continuous verification and Risk Based Authentication enhancing security through trust analysis.

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  • MicroScope – July 2021: Life on the edge

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  • Deep Dive: Supermicro X14 Servers Powered by Intel® Xeon® 6 Processors

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  • 3rd Gen Intel® Xeon® Scalable Processors for Networking Usages - Part 2

    * Click on the video to see attachments pertaining to this webinar | Intel® Xeon® Scalable Processors bring to market multiple technologies that improve security, packet processing and AI capabilities. This talk will address the key technologies and how they can be used to build efficient NFV solutions. Presenters: - Bryan Butters, Network Platforms Product Manager, Intel - Praveen Mosur, Sr. Principal Engineer, Network Platforms, Intel

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    In this handbook, focused on HR software in the Asia-Pacific region, Computer Weekly looks at the considerations when choosing a human resource management application

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  • Infographic: Who needs to be on your digital transformation team?

    SASE and SD-WAN both connect geographically separate endpoints to each other and an organization's network resources, but the methods in which they do so differ in various ways. In this infographic, we highlight five key differences between the SASE and SD-WAN that could help businesses choose the right technology for their needs.

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  • MicroScope – February 2021: The forecast on channel security

    MicroScope asks experts to share their opinions on what lies ahead for the channel in the security market, along with their predicitions for what upcoming threats to expect. Also read about how the managed service community helped to keep SMEs afloat during Covid-19, and how to arm the business with the best IAM tools for remote working

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  • MicroScope – October 2020: Get in touch with remote network security

    In this issue, find out how the security channel has been working to ensure the network safety of remote workers during the pandemic. Also read about how flash-based storage is being enhanced to include ground-breaking technology using helium and DNA, and discover how data is the key to encryption

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  • Duo Q&A Roundtable

    You ask. We’ll answer! Do you have questions related to Duo? Things like: What’s new in the world of MFA? What is security resilience and how does that fit into the Duo story? What are the components of Zero Trust? How can Duo improve my device health? Listen in to hear our panel of Duo product marketing experts, Seema Kathuria, Ganesh Umapathy, and Ted Kietzman, host an hour long session dedicated to answering all of your burning questions about Duo.

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