New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality
By: SugarCRM View more from SugarCRM >>
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6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
As the number of customer service channels continues to expand, organizations have been challenged to decide which to prioritize. Where should you allocate resources to most effectively engage with current and potential customers?
In this expert e-guide, Scott Sachs (President of the specialized consultancy SJS Solutions) weighs the pros and cons of these 6 main customer service channels:
- Chat/video chat
- Phone
- Social media
- Customer self-service
- Mobile
These are also closely related to: "New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality"
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The future of e-commerce and CRM
By: Oracle Corporation
Type: eGuide
While meshing e-commerce and CRM platforms has been an emerging implementation idea for several years, 2018 will be the year in which businesses make some of those implementation leaps and reap the benefits, according to insiders watching the technology.
In this e-guide, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM.
Explore key considerations when planning your CRM spend, including:
- Mobile becomes the front door
- The arrival of the subscription economy
- Use behavior analytics to understand e-commerce and CRM
- And more
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Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
Customer relationship management (CRM) and cus¬tomer experience (CX) are coming together, and this is reflected in the latest offerings from the major CRM providers.
Read this issue of Computer Weekly for insight and reviews into the leading customer relationship management and customer experience software providers.
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A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
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The fastest route to PCI DSS compliance
By: Pcysys
Type: Product Overview
PCI DSS compliance has dropped 28% since 2016 – and while there are several factors that can explain this, most of them can be addressed by enhancing compliance programs with automated penetration testing and continuous validations capabilities. Read this solution brief to learn how PenTera can help speed up your route to PCI DSS compliance.
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A thousand pen-testers, at your service
By: Pcysys
Type: Data Sheet
Traditionally, manual penetration testing is a costly and unreliable endeavor. However, modern automated penetration testing platforms enable organizations to better understand their unique vulnerabilities, allowing them to stay ahead of tomorrow’s threats – read this data sheet to learn more.
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Top MITRE ATT&CK techniques from criminal/APT groups
By: McAfee
Type: Research Content
Download McAfee’s latest threat report to uncover their findings on Sunburst malware and the SolarWinds supply chain compromise, top MITRE ATT&CK techniques from criminal/APT groups, and much more.
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Panda Adaptive Defense 360 Technologies
By: WatchGuard Technologies, Inc.
Type: White Paper
In an era of sophisticated ransomware and increasingly frequent cyberattacks, MSPs need to make sure they have comprehensive security capabilities. Access this white paper to learn how Panda Adaptive Defense 360 offers a full protection stack including endpoint protection technology, zero-trust defense, and contextualized behavior detection.
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Data protection, management, and backup in today's cloud environments
By: Rubrik
Type: White Paper
As data volumes continue to increase exponentially, cloud migration projects have accelerated—meaning that organizations have a myriad of backlogged data management, backup, and protection projects. Download this expert guide to discover the various opportunities and challenges changing data frameworks and backup expectations are creating.
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Security as a service for MSP peace of mind
By: WatchGuard Technologies, Inc.
Type: White Paper
Download this portfolio to learn more about WatchGuard's managed security service solutions, which give MSPs peace of mind through better endpoint management and comprehensive protection across your entire service ecosystem.
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Automate the retail process with Hitachi
By: Hitachi Vantara Corporation
Type: Video
Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors. Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.
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7 benefits of Pliops XDP
By: Pliops
Type: Data Sheet
Rather than expending more resources, companies need to work smarter - specifically by taking advantage of hardware accelerators that can deliver an order of magnitude for more efficient infrastructure. Access this data sheet to learn how acceleration using the Pliops Extreme Data Processor turns this potential into reality.
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Today’s new supply chains: moving from insight to action in real time
By: ParkourSC
Type: Product Overview
The journey of the products in your supply chain are often full of surprises, despite your best-laid plans. Access this solution overview to learn how you can monitor every aspect of your value chain down to the item level & develop the agility to overcome obstacles, boosting customer satisfaction & revenue with the Parkour supply
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An evaluation of the top 10 CDN providers
By: Fastly
Type: Analyst Report
The commercial content delivery network (CDN) market is a mature market that carries a substantial portion of the world's internet traffic. Read this IDC report to fully understand the CDN market and the ingredients that drive growth and differentiation in this marketplace amongst CDN services and providers.
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50-page eBook: Configuration Management and CMDB for Dummies
By: ServiceNow
Type: eBook
This 50-page eBook takes a deep dive into configuration management and CMDB – covering how to create a configuration management plan, build a healthy database, and align your plan to business use cases. Download now to get started.
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Shifting from MFA to continuous adaptive trust
By: TeleSign
Type: Analyst Report
Multi-Factor Authentication (MFA) alone isn’t a perfect solution to solving identity related fraud and account takeovers. There’s a better, more dynamic, and flexible approach needed– one that implements continuous adaptive trust. Download this Gartner Report to learn the details of MFA and its current place in the security process.
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3 trends driving cloud-native adoption
By: D2IQ, Inc.
Type: Webcast
62% of organizations say modernizing their cloud architecture is their top IT infrastructure priority over the next 12 months – according to a Business Technographics survey. This webinar dives into where cloud-based business modernization is trending and how you can unlock a smarter future with cloud-native + AI. Watch it here.
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Launch into the cloud quickly with containerized deployments on AWS
By: TIBCO
Type: Data Sheet
Preparing your organization for the cloud requires a level of security and agility that some enterprises find difficult to maintain. Check out this data sheet to examine how your enterprise can safely and swiftly launch into the cloud leveraging containerized deployments on Amazon Web Services (AWS).
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Eliminate your API vulnerabilities with Cequence Unified API Protection
By: Cequence
Type: Data Sheet
Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.
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Securing your APIs: What you need to know
By: Veracode, Inc.
Type: Webcast
If you have APIs unaccounted for out in the wild, they’re just a security breach waiting to happen. But how can your organization balance tight security with fast development times? This webinar dives into what you need to know to secure your APIs, including how to shift left effectively and how to solve the runtime security problem. Tune in here.
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Benefits of modern IoT: Remote access, control, device management & more
By: TeamViewer
Type: Product Overview
Access this brief to learn about TeamViewer and key benefits and use cases of their secure remote connectivity platform which helps teams access, control, manage, monitor, and support any device — across platforms — from anywhere.
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Want a modern integration service that works?
By: Informatica
Type: Data Sheet
Many existing enterprise integration technologies are rigid, expensive to maintain, and too slow to respond to the requirements of your business. This white paper details Informatica’s Cloud Application Integration service, which offers a single, trusted solution to support any integration pattern, data set, or endpoint. Access it here.
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A guide to achieving your ESG objectives
By: SoftwareAG
Type: Blog
Traversing the jungle of compliance and sustainability standards can feel like there are pitfalls in every direction and no clear path through. Take heed of the top 5 obstacles to driving sustainability efforts with this guide to the jungle of ESG.
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Advantages to a cloud strategy for multiple platforms
By: Apcela
Type: Landing Page
In a recent Gartner survey of public cloud users, 81% of respondents said they are working with two or more cloud providers – an exception to the trend towards consolidating all services under a single vendor. Access this resource to learn why more companies are adopting a multicloud strategy.
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How to prepare for cyberattacks to secure your data
By: Verizon
Type: White Paper
With cyberattack surfaces now including cloud, mobile, Internet of Things (IoT) and more, understanding those environments and the threats that they face is challenging, and many organizations can become intimidated and overwhelmed by the process. Access this white paper to discover the best ways to prepare and combat these risks.
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How can you augment your firewall’s abilities?
By: Integrity360
Type: Blog
As cyberthreats increase in complexity and number, firewalls present to businesses the opportunity to block threats at the network perimeter. To augment your firewall’s abilities, Integrity360 has developed Managed Next Generation Firewall Service. Explore this case study to explore the service’s offerings.
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Building trust in the age of digital
By: Okta
Type: Webcast
An often-overlooked consequence of digital transformation is the lack of human-to-human interaction and its effect on trust. In this video, Computer Weekly ‘s Bryan Glick sits down with Cygenta CEO Jessica Barker to discuss digital trust, exploring what steps you can take to build trust with customers. Watch now to learn more.
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Industry Report: Virtual Value: A Market Survey on The Shift to Digital Scientific Discourse in Pharma and Biotech
By: H1
Type: White Paper
In an August 2022 market research study, more than 600 medical science liaisons (MSLs) weighed in on virtual vs in-person engagements with potential key opinion leaders (KOLs); how it impacted their day-to day work and why even with more digital tools available.
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Inside the successful projects that rely on NoSQL database applications
By: Couchbase
Type: White Paper
Check out this white paper for a look inside the modern challenges that NoSQL databases address, as well as when to choose NoSQL over relational and why.
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Improve Access to Life-Saving Care with Tele-ICU
By: Sound Physicians
Type: Webcast
With numerous challenges providing 24×7 board-certified intensivist care in hospitals, many leaders are turning to telemedicine for support. While several technologies are available to connect providers with patients, there are few clinical solutions.
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How to staff and recruit in a physician shortage
By: Definitive Healthcare
Type: Webcast
Healthcare Staffing is a $19 billion industry, yet there are significant challenges in this market as we are entering a Physician shortage. Recruiting physicians in this market has become increasingly difficult.
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Is Your Anesthesia Program a Partner or an Obstacle?
By: Sound Physicians
Type: Webcast
Unfortunately, many anesthesia programs cause friction and inefficiencies. Properly designed care teams alleviate anesthesia program obstacles and create a collaborative environment that promotes surgeon satisfaction, positive patient experiences, and OR throughput.
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Attracting & Retaining High-Acuity ICU Cases
By: Sound Physicians
Type: White Paper
Many hospitals look to grow by adding new specialities and increasing high-acuity case volumeA local hospial with 33 ICU beds struggled to manage its performance and throughput with complex cases. Transfers out were commonplace, and transfers in were virtually nonexistent.
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Autonomous Governance for Healthcare - An IDC Research Readout
By: Red Hat
Type: Webcast
A recent IDC study* found that by 2023, 70% of healthcare organizations' attempts to scale value-based care models will fail unless they invest in data-driven governance, operations, and organizational infrastructure.
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Selling effectively in healthcare by using the right data
By: Definitive Healthcare
Type: Webcast
In the current economic environment it's become vitally important for organizations selling into healthcare to focus on the key sales and marketing activities that will drive results. In order to do that you need to know you're working with the best healthcare commercial intelligence possible.
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Value-based care at home - trends in skin health related diagnoses
By: Definitive Healthcare
Type: Webcast
The last two years have seen an incredible acceleration in the shift of care into the home for patients with skin health related diagnoses. Join us as we explore these trends, understand their implications, and show how taking a data-based approach can benefit your organization.
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Scaling compliance as your organization grows
By: Vanta
Type: Webcast
As organizations continue to grow and expand, they accumulate more assets, platforms, employees, and more. With all of these additions comes additional risk, and with this risk comes a need to continually reevaluate compliance. Watch this webcast to gain insights into navigating compliance in an ever-changing landscape of growth.
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Computer Weekly – 7 February 2023: Making IT security training stick
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our buyer's guide looks at IT security training, and asks whether gamification could be the secret to making it stick. We examine how the metaverse might change the way we work in real life. And we find out how job cuts across the tech sector affect employment opportunities for IT contractors. Read the issue now.
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MSP: How to step in & save your client from cyberattacks
By: TruGrid
Type: Case Study
Download this case study to discover how a regional MSP used TruGrid to reduce the exposure of a global real estate firm to cyberattacks.
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Secure and confidential remote file access for legal firms
By: TruGrid
Type: Case Study
Legal firms are bound by ethical and legal regulations to protect and secure confidential data files. So what does a legal firm do when it needs to access client files remotely? Discover how TruGrid’s SecureRDP helps provide remote file access without impacting security and confidentiality in this case study.
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Last chance to share your tech purchasing decisions for 2024
By: TechTarget ComputerWeekly.com
Type: Landing Page
As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.
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A snippet of Enterprise Strategy Group GenAI data for you
By: TechTarget ComputerWeekly.com
Type: Landing Page
As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.
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Last chance to share your tech purchasing decisions for 2024
By: TechTarget ComputerWeekly.com
Type: Landing Page
As new technologies are invented and further developed, organizations' tech investment priorities may change. After all, it is the demands of the business that often guides the direction of these developments. This cyclical phenomenon is what allows for industries of all types to grow so quickly, including your company.
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Buyer’s Guide for Machine Identity Management
By: Venafi & Intel
Type: Resource
This buyer’s guide provides you with a checklist to help evaluate which solutions provide the most agile management across all your certificate authorities. You’ll learn which capabilities provide the flexibility you need to protect keys and certificates across your organization. Download this buyer’s guide to learn more.
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Venafi Study: Machine Identities Drive Rapid Expansion of Enterprise Attack Surface
By: Venafi & Intel
Type: White Paper
Digital transformation strategies have led to an explosion of machines needing unique identities to connect securely. Read this study to learn why SSL/TLS, SSH and code signing machine identities so appeal to cybercriminals—and how an enterprise-wide machine identity management solution can stop them.
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Malware Exploitation of Machine Identities
By: Venafi & Intel
Type: Resource
Business have seen an 8X increase in malware attacks weaponizing machine identities over the last decade. Read this infographic to explore more trends in machine identity exploitation and learn why a robust machine identity program is in order.
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Unlock the full potential of your data with advanced analytics
By: KX
Type: Webcast
In this webcast, you’ll hear from industry experts as they break down the variety of technological, regulatory, and market factors that are driving innovation and change within Best Execution Analytics. Tune in to learn how you can leverage customized analytics and robust dashboards unlock the full potential of market data for your business.
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Registration Done Right: Creating an Ideal Patient Access Workflow for Your Organization
By: Inovalon, Inc.
Type: White Paper
Much of this exorbitant spending can be blamed on the fragmented, disjointed processes and systems that healthcare staff use to create claims. Manual patient registration tasks are time-consuming, repetitive and vulnerable to human error, which results in expensive claims denials.
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Rewinding PHE work could help with Medicaid and CHIP final regulation compliance
By: XtelligentMedia Healthcare
Type: eGuide
Some states have already cut in-person interviews and limited renewals to once a year, aligning with Medicaid and CHIP final rule policies.
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Building a patient-centric healthcare contact center
By: TalkDesk
Type: White Paper
The vast majority of provider call centers are built on legacy technology that's not built to unify data from voice, digital, and in-person interactions, offer channel choice, or empower self-service options that do more than frustrate.This whitepaper explores a better way.
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Capture the Power of Generative AI
By: Intel
Type: White Paper
Optimize training and deployment to realize transformative benefits for your business with the purpose-built Intel® AI hardware and software portfolio.