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The Digital Transformation Agenda

The Economist Intelligence Unit and Pegasystems conducted a global survey of 282 business leaders from three target industries: healthcare, financial services and telecommunications.

The survey reveals that business leaders see the rapid pace of change being driven by digital innovation as an opportunity to achieve competitive advantage.

It shows that they are prioritising the customer experience and organisational agility in their transformation initiatives this year. It also finds that they are mostly confident that they will meet their digital transformation objectives.

But the survey also reveals some areas for improvement, most notably the extent to which senior leaders are involved in the implementation of their company’s digital transformation strategy.

These are also closely related to: "In the Interest of the Patient"

  • Back to the Basics, Other Payment Integrity Strategies Post-PHE

    Fraud in healthcare isn’t as black and white as in other industries, so providers need a comprehensive payment integrity strategy after the COVID-19 public health emergency.

    The back-to-the-basics approach is fitting after the expiration of the PHE, especially considering hospitals and physicians have both seemed to develop workflows and manage capacity better than they did early on during the pandemic. 

    Download the article to continue reading. 

  • Benelux: New skills in a digital world

    In this e-guide, we look at some of the technologies being adopted in the Benelux region. This gives a taste of what is in demand. Read about how Dutch organisations and the Netherlands in general are witnessing the rise of technologies like virtual reality, no-code programming platforms, smart neighbourhood, as well as fintech. The IT industry is growing through technologies like these and there is demand for people with the right skills.

     

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