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Three Crucial Metrics Determine Health Plans' Member Satisfaction

Cost, convenience, and credence were three metrics that set apart high-performing and low-performing commercial health plans in a JD Power member satisfaction survey.

The JD Power 2024 U.S. Commercial Member Health Plan Study surveyed 147 health plans’ membership, adding up to 29,188 survey participants. The survey examined health plan performance and member satisfaction based on eight factors. JD Power conducted the survey, which is JD Power’s eighteenth U.S. Commercial Member Health Plan Study, from January through April 2024.

These are also closely related to: "Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies"

  • Elevate health plan, provider collaboration with AI

    U.S. healthcare spending has hit $4.5 trillion yearly, over 17% of GDP, with a quarter of that being wasted on non-clinical administration tasks. And still, inefficiencies and a lack of transparency in authorization processes are driving inflated costs and causing payer-provider friction.

    Healthcare entities are thus turning to tech innovators for solutions. In this webinar, a panel of industry experts will showcase AI tools that assess member data in real-time, offering clear insights to refine the authorization process. This fosters better cooperation between providers and health plans, reducing administrative load and expenses.

    Tune in now to discover how AI is revolutionizing healthcare authorizations.

  • How do Medicare Advantage providers create health plans tailored to a particular population?

    As the healthcare industry strives to be more equitable, stakeholders should prioritize population health management. Population health initiatives focus on improving the health status and outcomes within a group rather than considering one person at a time.

    While providers can advance population health through direct care initiatives and care coordination, health insurance companies can also play a crucial role by establishing population-specific health plans. Private payers often take this route for their Medicare Advantage plan offerings.

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