Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
By: IBM Line of Business View more from IBM Line of Business >>
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The future of enterprise IT: Social, social, mobile, analytics and cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
Two key components of the fashionable social, mobile, analytics and cloud (SMAC) stack are cloud and data analytics.
Cloud and data technologies are allowing organizations to provide service levels not even dreamt of a few years ago. This guide looks at some examples of these technologies transforming organizations in South-East Asia.
For example, analytics is being adopted by many healthcare organizations in the region. Read how the technology is helping Singapore’s Jurong Health Service deliver an enhanced patient experience, improved safety and greater efficiency.
Also read how organizations such as online grocer RedMart and insurer Ageas are moving to cloud-based platforms to help streamline business processes and reduce IT costs.
This guide also explores how the young, tech-savvy population in ASEAN is shaking up enterprise IT. AIA CTO Biswa Misra shares his thoughts on why organizations need to embrace SMAC technologies to win over this connected generation and their demand for a seamless customer experience.
These are also closely related to: "Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought"
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Increasing Impact: Transforming the Customer Journey with Education
By:
Type: Talk
This session will explore strategies for enhancing your contribution to your company’s key objectives by introducing customer education earlier in the customer lifecycle. Liam will walk through the full spectrum of the customer journey, from initial awareness to the point of purchase, and from deployment to ongoing expansion and advocacy.
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Inside (ISC)² Quarterly Board Update, 2021 (Q3)
By:
Type: Video
(ISC)² Board of Directors Chairperson, Zachary Tudor, CISSP and CEO Clar Rosso update members on accomplishments in Q3 of 2021 including the association’s strategic roadmap, new achievements and milestones, the latest on our certifications, new professional development opportunities, member offers and more. The Q3 2021 update includes membership milestones, association accreditations and new executive leadership focused on member benefits and advocacy. (ISC)² continues to concentrate on global diversity, equity and inclusion initiatives and examining the workforce gap.
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Inside (ISC)² Quarterly Board Update, 2021 (Q3)
By:
Type: Video
(ISC)² Board of Directors Chairperson, Zachary Tudor, CISSP and CEO Clar Rosso update members on accomplishments in Q3 of 2021 including the association’s strategic roadmap, new achievements and milestones, the latest on our certifications, new professional development opportunities, member offers and more. The Q3 2021 update includes membership milestones, association accreditations and new executive leadership focused on member benefits and advocacy. (ISC)² continues to concentrate on global diversity, equity and inclusion initiatives and examining the workforce gap.
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Inside (ISC)² Quarterly Board Update, 2021 (Q3)
By:
Type: Video
(ISC)² Board of Directors Chairperson, Zachary Tudor, CISSP and CEO Clar Rosso update members on accomplishments in Q3 of 2021 including the association’s strategic roadmap, new achievements and milestones, the latest on our certifications, new professional development opportunities, member offers and more. The Q3 2021 update includes membership milestones, association accreditations and new executive leadership focused on member benefits and advocacy. (ISC)² continues to concentrate on global diversity, equity and inclusion initiatives and examining the workforce gap.
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Inside (ISC)² Quarterly Board Update, 2021 (Q3)
By:
Type: Video
(ISC)² Board of Directors Chairperson, Zachary Tudor, CISSP and CEO Clar Rosso update members on accomplishments in Q3 of 2021 including the association’s strategic roadmap, new achievements and milestones, the latest on our certifications, new professional development opportunities, member offers and more. The Q3 2021 update includes membership milestones, association accreditations and new executive leadership focused on member benefits and advocacy. (ISC)² continues to concentrate on global diversity, equity and inclusion initiatives and examining the workforce gap.
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[On-Demand Webinar] Meeting Customers Where They Are
By:
Type: Video
Logan Rose, Manager of Customer Advocacy at Framebridge, shares how their support team fosters meaningful customer conversations through a multi-channel approach. Discover how automation enhances the ability to deliver more personal, human-centered service. Watch the on-demand webinar to learn how they’ve achieved this balance.
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How can businesses today build customer loyalty?
By:
Type: Video
Paymentshield’s Customer Advocacy Manager, Liz Harris will be looking at why customer loyalty is important and how GI can create it and help to ring fence clients. Our panellists are: Gary Tarleton - Managing Director, Real Life Shaun Grant - Senior Partnerships Manager, Sky Laura Fisher - UK Customer Success Manager, Trustpilot Royalty Free Music from Bensound
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Chapter Leaders Summit 2024: ISC2 Global Advocacy
By:
Type: Video
This session will provide an outline on global trends in cybersecurity policy, update on ISC2’s advocacy activities and a discussion on what this work means for members.
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Building a Customer-first Business: Blueprint for CX Success
By:
Type: Replay
Embarking on a business transformation to sustain your customer-first company is no easy feat. For example, one method of enacting this transformation is evolving from unauthenticated talk and chat channels to personalized messaging. But where do you get started? In this session, Zendesk Advocacy leaders Caitlin Keohane and Zoe Koven share their top tips and strategies for a steady path to CX success.
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Inside (ISC)²
By:
Type: Talk
Join (ISC)² Board of Directors Chair Jill Slay, AM, CISSP and CEO Clar Rosso, CC and as they share recent strategic accomplishments, association milestones, advocacy efforts and more.
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Chapter Leaders Summit 2024: Ask Us Anything
By:
Type: Video
This is an open forum session for questions facilitated by ISC2 CISO, Jon France, EVP of Global Markets, Advocacy and Member Engagement, Tara Wisniewski, and Director of Member Engagement, Beth Paredes.
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The State of Customer Marketing
By:
Type: Talk
Customer marketing is gaining momentum as more organizations realize the true value of a function entirely dedicated to driving customer retention, loyalty, advocacy, growth, and more. Let’s dive into how this function can revamp and amplify traditional go-to-market strategies by effectively serving each stage of the customer lifecycle from acquisition to loyalty. Speakers: Moderator - Katie Nachtwey, Executive Vice President of Customer Success, BrightTALK Alex Yakubov, VP of Marketing, Yubico Jeff Raymond, Executive Director, Client Engagement, Launch Marketing Ashley Ward, Director of Customer Marketing, LeanData Scott Salkin, VP, Revenue Marketing and Partnerships, Gainsight
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HPE and AMD: Delivering EPYC™ solutions together
By:
Type: Video
HPE and AMD: Delivering workload-optimized, high performance compute, engineered for your hybrid world. Chris Bradley, Director of HPE Compute Advocacy & Technical Enablement, explains how to choose the right HPE ProLiant Gen11 servers with AMD EPYC™ processors server for your business.
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Inside (ISC)²: Q2 2023
By:
Type: Talk
Join (ISC)² CEO Clar Rosso, CC and Board of Directors Chairperson Jill Slay, CISSP as they share updates from the Q2 Board of Directors meeting. We will review strategic accomplishments from Q1, association milestones, exam candidate support initiatives, advocacy efforts and more.
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Inside (ISC)²: Q2 2023
By:
Type: Talk
Join (ISC)² CEO Clar Rosso, CC and Board of Directors Chairperson Jill Slay, CISSP as they share updates from the Q2 Board of Directors meeting. We will review strategic accomplishments from Q1, association milestones, exam candidate support initiatives, advocacy efforts and more.
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Inside ISC2
By:
Type: Talk
Join ISC2 Board of Directors Chair Jill Slay, AM, CISSP and CEO Clar Rosso, CC as they share updates following the Q3 2023 Board Meeting. Learn about recent association milestones, portfolio updates, advocacy efforts and more. Plus, join live to be able to submit your questions as we approach ISC2 Security Congress 2023.
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Ready to Boost Your Container Security Confidence? Tenable Experts Explain How
By:
Type: Video
Learn how Tenable Cloud Security reduces complexity to enable robust protection for your containers and Kubernetes deployments. As containers and Kubernetes become more prevalent, so does the complexity of ensuring their security. To help you overcome this challenge, check out this on-demand webinar exploring how Tenable Cloud Security enables robust protection for your containerized workloads, as part of an overall cloud security strategy. Led by Lior Zatlavi, Director, Cloud Security Advocacy, by attending this on-demand webinar you will: >> Learn to implement comprehensive vulnerability management for containers from build to runtime. >> Gain insights into customizing security policies and managing containerized cloud deployments with precision.
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What You Need to Know About the Global Cybersecurity Regulatory Landscape
By:
Type: Talk
In addition to escalating threats, cybers professionals must also be aware of a wide range of cybersecurity laws, regulations and policies enacted around the world. During this webinar, Tara Wisniewski, EVP, Advocacy, will release findings of an intensive research project into the cyber legislative and regulatory landscape across the U.S., the U.K., the E.U., Canada, Japan, and Singapore. Find out what your team needs to know.
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What You Need to Know About the Global Cybersecurity Regulatory Landscape
By:
Type: Talk
In addition to escalating threats, cybers professionals must also be aware of a wide range of cybersecurity laws, regulations and policies enacted around the world. During this webinar, Tara Wisniewski, EVP, Advocacy, will release findings of an intensive research project into the cyber legislative and regulatory landscape across the U.S., the U.K., the E.U., Canada, Japan, and Singapore. Find out what your team needs to know.
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MarkLogic Community Event February Edition
By:
Type: Video
Watch the February edition of our Community Program! From our CSM team, given the new year and recent new methods of engaging with us, Philip Miller will give you a rundown of our Customer Forum, Ideas Portal, Customer Hub, and monthly surveys. Do you consider yourself an industry expert or thought leader? Want to share your honest feedback on MarkLogic products and services? We welcome you to learn firsthand how you can showcase your industry leadership, innovative approaches, and success with MarkLogic. We're joined by the Progress Customer Advocacy team members Jennifer Meyer and Umaima Anwar who give us an exclusive overview of the Progress Customer All Stars Program. From our PM team, we are joined by Mitch Shepard, as he discusses the latest product updates and recent releases, as well as a demo on how using the python client, a user can perform Optic, SQL, SPARQL, and GraphQL queries. All queries the server supports.
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Top Takeaways from Google Next '23
By:
Type: Talk
Join Silk & SADA for top takeaways from Google Next '23! Silk's Kellyn Gorman, Director of Technical Advocacy, will host Fabian Duarte, Associate CTO at SADA to talk about what's new & noteworthy. On our list? 1) Everyone's working hard to get business-critical applications into the cloud. 2) AI is on the scene. But who's doing it? Who's talking about infrastructure? We’ll discuss the differences between general and internal AI, the role of relational databases in enabling AI, and of course… performance!
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Understanding the NSA's Zero Trust Network Guidance
By:
Type: Video
This past March, the U.S. National Security Agency (NSA) released a new cybersecurity information sheet, Advancing Zero Trust Maturity Throughout the Network and Environment Pillar, which recognizes Zero Trust Segmentation (ZTS) as a foundational element of Zero Trust. With this validation, it’s more important than ever that organizations implement ZTS as part of their Zero Trust strategy. John Kindervag, godfather of Zero Trust and Chief Evangelist at Illumio, and Kate Kuehn, Head of Global Advocacy for WWT, sat down to discuss the importance of Zero Trust Segmentation for building Zero Trust and how the Illumio and WWT partnership makes it easy for customers to gain the benefits of a Zero Trust architecture with Zero Trust Segmentation at its core.
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Keys to Improve the Client Experience and Deepen C-level Executive Relationships
By:
Type: Talk
Join Momentum ITSMA's Robert Hollier and Lori Weiner on this webcast with special guests from CRB, Fredrik Winterlind, Vice President, Marketing & Communications, and Kristine Thorpe, Director of Sales Services, who will share insights into how they structured a Client Experience Program by modernizing their Customer Satisfaction Program and adding a Client Loyalty Program that focuses on C-level executive relationships. Learn how the research has equipped CRB senior management with critical data and insight to help improve key account satisfaction and loyalty, strengthen relationships, increase advocacy, and accelerate growth. CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food & beverage industries.
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Managing Ansible at Scale with Analytics
By:
Type: Talk
Ansible Analytics provides insights into automation performance and return on automation investment for Ansible Automation Platform customers. In this session, we will review the information and dashboards available to customers that enable advocacy for further automation investment within their organizations. Live event not at the best time for you? In order to support our global partner ecosystem, all webinars are available on-demand after the live event. Register and you will receive an email reminder for on-demand viewing. *Red Hat collects your personal data when you submit information as a part of the registration process within BrightTalk. By registering for any of our webinars, you agree that Red Hat and the Red Hat Partner Program may contact you by email about products, services, and offerings that may be of interest to you. You may opt out at any time. For more information, please visit our Privacy Policy and Partner Preference Center: https://connect.redhat.com/en/partner-preferences.
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A Call to Action: Investor Momentum Towards Ambitious Climate Policy
By:
Type: Talk
The Investor Agenda is hosting a webinar around investor momentum on climate policy to publicly mark the launch of the 2022 Global Investor Statement. Taking place within the context of high-level climate policy discussions at the UN General Assembly’s 77th meeting, and ahead of New York Climate Week, the webinar will see investors from around the world and Founding Partners of the Investor Agenda discuss the importance of targeted policy advocacy to leverage essential capital for the transition to a net-zero economy.
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A Call to Action: Investor Momentum Towards Ambitious Climate Policy
By:
Type: Talk
The Investor Agenda is hosting a webinar around investor momentum on climate policy to publicly mark the launch of the 2022 Global Investor Statement. Taking place within the context of high-level climate policy discussions at the UN General Assembly’s 77th meeting, and ahead of New York Climate Week, the webinar will see investors from around the world and Founding Partners of the Investor Agenda discuss the importance of targeted policy advocacy to leverage essential capital for the transition to a net-zero economy.
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The Content Advantage: Politics in Technical Communication
By:
Type: Talk
Join us for a chat with The Technical Documentation Wrangler, Paul Perrotta, about the role of politics in how technical documentation management decisions are made. Perrotta will discuss the importance of advocacy when attempting to get your fair share of the corporate budgeting pie. He'll share stories designed to help you figure out how to do this without being a jerk. Perrotta will also provide several real-world examples and discuss how getting what you want requires you to have principles, and to be able to articulate those principles and demonstrate that you follow them. The Content Advantage talk show is brought to you by The Content Wrangler and sponsored by Zoomin Software.
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Quality Advocacy: The Next Generation of Testing Excellence
By:
Type: Video
In this talk, Francisco will explore the inevitable shift from traditional Quality Assurance to Quality Advocacy. This evolution moves beyond defect detection, driving a proactive and strategic approach to quality at every stage of the development lifecycle. We’ll discuss how automation and Continuous Integration are key drivers of this revolution, and how T-shaped QA professionals are becoming architects of digital excellence, focusing on delivering value-driven services rather than just software. This new paradigm advocates for quality as a collaborative, organization-wide effort that aligns with the modern enterprise’s needs.
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Diversified Industry Dynamics: Macro Trends Buffet Firms, While AI Empowers Them
By:
Type: Video
This Global Corporates discussion will review our credit opinions on inflation, interest rates, and issuance trends in the Airline, Grocer, Automotive, Middle Market, and Telecom sectors. In addition, we will consider how Artificial Intelligence is redefining the relationship between firms and consumers.
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Machine learning: One online grocer leverages
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service. Manufacturing giant GE is making a play to become a top 10 software supplier. And we examine the future of server operating systems as workloads move to the cloud. Read the issue now.
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Providing Content at the Moment of Engagement
By:
Type: Talk
Join us for a case study exploring how Allstate works to provide just-in-time information to thousands of commercial insurance agents and customer support personnel. Led by Allstate representatives, Andrew Hellman, Strategic Sales and Effectiveness Leader, and Todd Wright, Strategic Integration and Field Effectiveness Leader, this case study will examine the improvements Allstate has made to its content production capabilities as a result of adopting component content management and modularized XML content. You'll also hear about the insurance company's plan for the future to deliver just-in-time learning to those who need it and you'll find out what the Allstate team learned about advocacy and why it's a necessary, continuous, never-ending effort. Can't make it? Register, and we'll send you a link to watch a recording when convenient. This case study is brought to you by The Content Wrangler and Heretto, the #ContentOps platform for product, reference, and knowledge content.
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Maximize Value from your CX Program
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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Maximize Value from your CX Program
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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3 Ingredients for Successfully Deploying Social Media Channels
By:
Type: Video
The world has gone digital in the wake of the pandemic, and social media has become a critical communication channel for businesses. To get the right results and protect your business from risk, you need to do more than just unleash your employees. In this webinar, experts from Proofpoint, Hootsuite, and Upcontent discuss how to successfully enable your employees to represent your business on social media channels: content curation, social reach, and compliance. Our speakers cover strategies for: - Curating content that will resonate with your audience - Boosting your social reach with a robust employee advocacy program - Ensuring employee activity complies with regulations and corporate governance policies
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3 Ingredients for Successfully Deploying Social Media Channels
By:
Type: Replay
The world has gone digital in the wake of the pandemic, and social media has become a critical communication channel for businesses. To get the right results and protect your business from risk, you need to do more than just unleash your employees. In this webinar, experts from Proofpoint, Hootsuite, and Upcontent discuss how to successfully enable your employees to represent your business on social media channels: content curation, social reach, and compliance. Our speakers cover strategies for: - Curating content that will resonate with your audience - Boosting your social reach with a robust employee advocacy program - Ensuring employee activity complies with regulations and corporate governance policies
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Celebrating International Women’s Day and the Successes in Cybersecurity
By:
Type: Talk
In 1911, the first International Women’s Day was celebrated in Austria, Denmark, Switzerland and Germany. But only in 1977, did the United Nations adopt March 8th for global celebration and advocacy of women’s rights and equality around the world. We have made headway in the cybersecurity C-Suite level, but more inroads are required, to build out the middle. We will review ways to accelerate that success and continue to build on accomplishments that matter. We will share insights on the heavy hitters that will positively impact our individual careers going forward, actions that will help us achieve growth for women in the field overall, and those that can help us bridge the globe.
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EP 261: Leading Public Policy Advocacy for Social & Economic Justice
By:
Type: Video
Courtney Thomas is a passionate advocate for social and economic justice. In her role as Senior Policy Analyst at HOPE Policy Institute, Courtney coordinates and leads public policy efforts to advance economic opportunities for working families in the Deep South. She uses research, outreach and advocacy to advance fair and equitable public policies that center on the experiences of black, brown and indigenous communities of color. Her research interests include fair lending, fair housing and transportation equity policies, where federal and state decisions can impact the allocation of resources and facilitate an environment to ensure that all people prosper.
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Call for Policy Action: Building Investor Momentum for a Whole-of-Government Approach to Climate Change
By:
Type: Talk
The 2024 Global Investor Statement to Governments on the Climate Crisis is the most comprehensive statement to date. It calls on governments to raise their climate ambition in line with the goal of limiting global temperature rise to 1.5°C. To achieve these agreed climate goals, the 2024 Global Investor Statement calls for a whole-of-government approach across five critical policy groupings, which will be showcased in this webinar. For further information or to sign on to the Global Investor Statement 2024, please contact info@theinvestoragenda.com. To sign up to the 2024 Global Investor Statement, please go to: https://theinvestoragenda.org/focus-areas/policy-advocacy/sign-on/
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Call for Policy Action: Building Investor Momentum for a Whole-Of-Government Approach to Climate Change
By:
Type: Talk
The 2024 Global Investor Statement to Governments on the Climate Crisis is the most comprehensive statement to date. It calls on governments to raise their climate ambition in line with the goal of limiting global temperature rise to 1.5°C. To achieve these agreed climate goals, the 2024 Global Investor Statement calls for a whole-of-government approach across five critical policy groupings, which will be showcased in this webinar. For further information or to sign on to the Global Investor Statement 2024, please contact info@theinvestoragenda.com. To sign up to the 2024 Global Investor Statement, please go to: https://theinvestoragenda.org/focus-areas/policy-advocacy/sign-on/
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Lessons from a Year of Change. What the Pandemic is Teaching us About Equality
By:
Type: Replay
Over the last 12 months, there has been growing awareness in the community of issues affecting women, and how society fundamentally views gender equality. With disparate weighting on roles at home, unpaid care, and rising domestic violence, there is much work to be done. Join us to hear candid insights from our panelists whose clients face gender equality challenges every day and perspectives on how to advance efforts and understand what you can do to make a difference. Featured Speakers: Shailey Hingorani, Head of Advocacy & Research, AWARE Singapore Kim Underhill, President, Daughters of Tomorrow Wendy Walker, Senior Director Marketing Asia Pacific Salesforce
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Maximize Value from your CX Program
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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Maximize Value from your CX Program (APAC)
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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Maximize Value from your CX Program (EU)
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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AI: He Who Has the Data, Wins
By:
Type: Talk
Artificial Intelligence (AI) needs data to produce output and learn. And where does this data live? In your relational databases! In this webinar, Kellyn Gorman, Director of Technical Advocacy at Silk, will talk about the realities and practicalities of getting started with AI: operationalizing your data, security considerations in public vs. private AI, and of course, performance for high IO workloads. Attendees will learn about: - Where data is stored today - The benefits of relational databases in enabling data standards, access control, and advanced AI and ML features - The rise of security and the differences between public and private AI models - Building your own private AI models - The role of Silk in enabling responsible and high performing AI
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Budget Blues: How to Advocate for the Resources you Need
By:
Type: Talk
As any CISO -- or cybersecurity business decision maker -- will attest, getting the budget approval for the resources your business needs to thrive can be a challenge. With the threat landscape constantly evolving, and new risks becoming expensive for businesses globally, Computer Weekly discovered that 46% of organizations are increasing their IT budget this year. There has never been a better time to advocate for the budget you need. Join Diana Kelley and guests as we discuss: - How to create a cybersecurity budget plan - Best practices for effectively advocating for the necessary resources - Actionable tips to navigate budget challenges and secure the support your organization needs to safeguard against cyber threats - And much more! Register now to empower your IT security advocacy efforts.
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EP 199: Ceres Analyzes Responsible Corporate Policy Engagement in 2022
By:
Type: Video
Yamika Ketu is lead author of The Ceres Responsible Policy Engagement Analysis 2022, which benchmarks S&P 100 companies against the tactics they must adopt to assess climate-related business risks. A 2020 Ceres Blueprint calls for these companies to practice the “risk-aware and responsible” Paris-aligned advocacy their investors increasingly demand. Ketu and Steven Rothstein, Managing Director of the Ceres Accelerator for Sustainable Capital Markets, are joining me in this SFP episode to discuss steps that companies can take to insure their efforts are calibrated to the risks that climate change poses to their business model. See the Attachments tab for a link to the "Ceres Responsible Engagement Analysis 2022".
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Maximize Value from your CX Program
By:
Type: Talk
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program — Attend our webinar on Wednesday, March 9, at 11am ET. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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Maximize Value from your CX Program (APAC)
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program — Attend our webinar on Wednesday, March 9, at 11am ET. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI
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Maximize Value from your CX Program (EU)
By:
Type: Replay
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in the short-term, possibly at the cost of reducing or eliminating the necessary focus on the customer. Learn how to realize value from your CX program, in the short- and long-term. CX executives and those responsible for CX, including Marketing and Operations department heads, should attend this webinar where Alchemer thought leaders will share critical information and tips regarding CX justification and ROI. Ensure that your company realizes value from your CX program — Attend our webinar on Wednesday, March 9, at 11am ET. Director of Growth Marketing Jeannie Zaemes will host Jon Wood, Onboarding Manager, and Alli Milne, Digital Learning Content Manager, for a 30-minute conversation about how innovative CX leads can realize value from their own CX programs. Join Jon and Alli to learn how to: -Select the best KPIs for your business -Beat survey fatigue for employees and customers alike -Tackle the biggest challenges facing CX execs -Tie survey and other feedback data to ROI