Optimizing PC Performance with Simple Benchmarking Processes
By: Intel Corporation View more from Intel Corporation >>
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AI, HPC, and quantum: Top use cases in R&D
By: Microsoft
Type: White Paper
Advancements in high-performance computing (HPC), AI, and quantum technologies are already transforming scientific discoveries, as scientists hunt for new molecules to tackle today’s most pressing challenges—like climate change and food insecurity.
Can you similarly capitalize on the advantages of HPC, quantum computing, and AI together? In a word, yes.
Download this white paper to examine how these technologies accelerate scientific discovery with concrete examples like:
- Azure Quantum Elements compresses 250 years of chemistry into 25 years
- Automated workflows scale molecular dynamics simulations for faster innovation
- AI models screen millions of materials to identify promising candidates
These are also closely related to: "Optimizing PC Performance with Simple Benchmarking Processes"
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The fast-changing, symbiotic evolution of HPC and AI
By: Dell Technologies and Intel
Type: Research Content
Enterprises are at a crossroads—a juncture where High Performance Computing (HPC) and Artificial Intelligence (AI) intersect. This convergence isn’t mere happenstance; it’s a strategic imperative. Here’s why:
Gen AI Unleashed: Generative AI (gen AI) holds the key to operational efficiencies, faster decisions, and growth. HPC’s computational muscle accelerates gen AI training, while AI optimizes HPC workflows.
Speed and Insight: HPC turbocharges AI model training, while AI fine-tunes HPC simulations.
Competitive Edge: In a climate-aware era, sustainability matters. IT leaders, armed with HPC-AI fusion, shape decisions that impact future generations.
Learn more about Dell Technologies solutions powered by Intel® Xeon® Processors
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AI, HPC lead the way for materials innovation
By: Microsoft
Type: White Paper
The adoption of AI and high-performance computing (HPC) is transforming materials innovation for research and development teams in sustainable energy, science, and healthcare alike.
This white paper explores how HPC and AI empower R&D teams to accelerate the discovery of new materials, addressing global challenges.
Highlights include:
- AI models and cloud HPC enable researchers to screen millions of material candidates in days.
- Microsoft and partners like Pacific Northwest National Lab discover materials for energy storage.
- Johnson Matthey uses Azure HPC and quantum-ready workflows to speed up chemistry simulations.
Read the white paper to discover how AI and HPC unlock a new era of discovery.
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How to leverage available data for care quality improvement
By: Inovalon, Inc.
Type: Blog
Effectively benchmarking healthcare quality metrics is crucial for health plans to improve performance and deliver better patient outcomes. This blog post explores how monthly benchmarking data from Inovalon's Converged Analytics Benchmarking can empower health plans. Read the blog to discover the value of timely quality reporting.
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Benchmarking in the Cloud: How Is Your Big Data Performance?
By:
Type: Talk
Are you getting the best price/performance from your big data cloud solution? Which cloud performance benchmarks do you use? Using cloud performance benchmarks and measuring your performance are key to understanding price/performance. This webinar will discuss the importance of understanding key benchmark metrics and how you can use benchmarking to improve performance. Learn the following: -Current big data benchmarking methods and trends -Preferred benchmarking datasets -Best practices for evaluating benchmarking reports Presenter Heidi Carson will also share recent performance benchmark results that demonstrate the benefits of big data cloud performance management solutions on top of Amazon EMR Custom Auto Scaling.
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Benchmarking in the Cloud: How Is Your Big Data Performance?
By:
Type: Replay
Are you getting the best price/performance from your big data cloud solution? Which cloud performance benchmarks do you use? Using cloud performance benchmarks and measuring your performance are key to understanding price/performance. This webinar will discuss the importance of understanding key benchmark metrics and how you can use benchmarking to improve performance. Learn the following: -Current big data benchmarking methods and trends -Preferred benchmarking datasets -Best practices for evaluating benchmarking reports Presenter Heidi Carson will also share recent performance benchmark results that demonstrate the benefits of big data cloud performance management solutions on top of Amazon EMR Custom Auto Scaling.
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E-government benchmark 2016
By: TechTarget ComputerWeekly.com
Type: Essential Guide
The results of the latest e-government benchmark show a cautious acceleration of e-government implementation in Europe.
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Elevate Your Contact Center: Dashboard and Performance Optimizer Demo
By:
Type: Talk
Join us for an in-depth look at our Contact Center Benchmark and Performance Optimizer. This demo will focus on how to best utilize this Excel-based tool to improve the performance of your contact center. We'll explore benchmarking, optimization techniques, and demonstrate how these insights can be applied effectively. 1. Attendees Will Learn: • Techniques for leveraging data to improve contact center operations. • How to effectively benchmark and optimize contact center performance. • Practical tips for implementing actionable insights.
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From Good To Great: Leveraging Benchmarking To Drive Service Desk Excellence
By:
Type: Video
The doctrine of successful service desks calls for continuous improvement in service operations across areas such as cost, performance, end-user and agent satisfaction, service quality, workload, and more. Benchmarking helps organizations to not only measure their performance against industry averages, but also identify problem areas, discover opportunities, and define standards for continuous improvement—taking them from good to great! Sailakshmi discusses how benchmarking can help drive sustained service desk excellence by: - Setting performance standards after taking into account industry averages and past historical performance. - Using pre-determined KPIs to identify areas where service desks are falling behind in performance, and taking steps to improve. - Demonstrating value to the organizations with continuous improvements to ensure sustained performance excellence.
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Maximize success with customer-centric replatforming.
By:
Type: Video
The replatforming reality: Uncover the good, bad, and misleading. Hosted in partnership with CIO.com and led by experts from Quantum Metric and Google Cloud, this webinar will help equip you with the knowledge to drive your business's growth and digital transformation. What you will learn: - The power of ecosystems: Discover the benefits of setting up a platform within an ecosystem that is driven by data and results. - Integrated tech stack efficiencies: Learn how to achieve digital efficiencies and streamline operations through an integrated technology stack. - Benchmarking for success: Understand the importance of establishing a baseline to compare performance pre- and post-migration. - Real-time monitoring and benchmarking: Explore how proactive performance monitoring can benchmark progress and help identify potential issues early.
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BitSight Security Ratings for Benchmarking
By:
Type: Replay
BitSight Security Ratings for Benchmarking enable organizations to quantify their cyber risk, measure the impact of risk mitigation efforts, benchmark their performance against industry peers, and report security progress and results to Boards of Directors more clearly and effectively. Learn more at: https://www.bitsighttech.com/security-ratings-for-benchmarking
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How to Use Productivity Benchmarks to Set Goals and Boost Performance
By:
Type: Video
Our Productivity Lab is hosting a special live training to teach you how to best use productivity benchmarks to set goals and boost performance. You'll learn: -What benchmarks are and why they’re important -How to establish a baseline to understand where your team is today -How to use benchmarks to set goals -How and when to re-evaluate goals -How to compare organizational, team and individual productivity against benchmarks See which data and dashboards in ActivTrak are most helpful in establishing team productivity baselines, how to set sustainable goals and measure against them and how to compare your team’s productivity against internal and external benchmarks.
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Mini-Webinar: Trends in Mobile App Acquisition
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition
By:
Type: Video
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition (APAC)
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition (EU)
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition (APAC)
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: Trends in Mobile App Acquisition (EU)
By:
Type: Replay
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about the keys to acquiring new and more app users. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Benchmarking Roundup: Summary of 2024 IT Service and Support Benchmarks
By:
Type: Talk
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2024 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2021 Contact Center Benchmarks
By:
Type: Talk
Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2019 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2021 IT Service and Support Benchmarks
By:
Type: Talk
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2021 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2022 IT Service and Support Benchmarks
By:
Type: Talk
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2022 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2022 Contact Center Benchmarks
By:
Type: Talk
Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2022 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2023 IT Service and Support Benchmarks
By:
Type: Talk
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2023 Global Benchmarking Initiative for Service and Support, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2023 Contact Center Benchmarks
By:
Type: Talk
Many Contact Center Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this webcast, Jeff Rumburg will share the results of MetricNet’s 2023 Global Benchmarking Initiative for Contact Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks
By:
Type: Talk
Many Contact Center Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this webcast, Jeff Rumburg will share the results of MetricNet’s 2024 Global Benchmarking Initiative for Contact Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.
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Why Contact Center Benchmarking Matters: Benefits and Pitfalls of Comparisons
By:
Type: Video
Gaining competitive advantage requires careful focus and action. Foremost, you have to know the baseline and topline is for any business measurement. That’s where benchmarking comes in, but many companies either don’t do it—or they don’t do it properly. Benchmarking has become a vital practice for successful companies in their adoption and application of customer-facing technologies. By evaluating what successful companies are doing, they can adjust their own strategies to continually raise the bar for a better customer experience. During this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those demonstrating the highest measurable improvements. We will address these questions: - How and why can you get benefits from benchmarking? - What are the “gotchas” when evaluating your performance compared to other companies? - How do you know if a web-based benchmarking tool is solid? - What can you learn from 8x8’s benchmarking tool that you may not know today?
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Why Contact Center Benchmarking Matters: Benefits and Pitfalls of Comparisons
By:
Type: Talk
Gaining competitive advantage requires careful focus and action. Foremost, you have to know the baseline and topline is for any business measurement. That’s where benchmarking comes in, but many companies either don’t do it—or they don’t do it properly. Benchmarking has become a vital practice for successful companies in their adoption and application of customer-facing technologies. By evaluating what successful companies are doing, they can adjust their own strategies to continually raise the bar for a better customer experience. During this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those demonstrating the highest measurable improvements. We will address these questions: - How and why can you get benefits from benchmarking? - What are the “gotchas” when evaluating your performance compared to other companies? - How do you know if a web-based benchmarking tool is solid? - What can you learn from 8x8’s benchmarking tool that you may not know today?
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The Art of Benchmarking: Beyond Traditional Metrics
By:
Type: Talk
Benchmarking is more than just tracking internal KPIs; it’s about comparing your performance to an external peer group to gain actionable insights that drive performance improvements. In this webcast, Jeff Rumburg will discuss MetricNet's unique benchmarking methodology that has been leveraged by more than half of the Global 2000 over the past 30 years. Attendees will learn how to use comparative data effectively to uncover opportunities for improvement and to set realistic, achievable performance targets.
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Benchmarking of Set Top Boxes and monitoring critical KPIs for video services
By:
Type: Talk
PayTV Service providers are embracing engineering best practices to address dynamic consumer needs, instead of relying only on marketing and sales strategies. Deep market research, beta trials, closed user group tests and many such engineering practices are common in the product delivery cycles. Among them, one such practice is to include engineering quality benchmarking with competitor products to gain an extra edge to attract more subscribers. Tune in to listen from our leaders on how service providers can benchmark their product performance and improve service delivery. The webinar will cover the following areas: • Customer perception of quality - demystifying the myth • Measurement of quality in product delivery stages - from lagging indicators to leading indicators • Significance of KPIs in setting quality roadmaps - how to measure using leading quality indices • How to measure quality parameters during development and deployment stages • Importance of product benchmarking and knowledge consolidation
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Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them
By:
Type: Video
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption — How to Snag Users and Keep Them
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption—How to Snag Users and Keep Them APAC
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Mini-Webinar: All About Mobile App Adoption—How to Snag Users and Keep Them (EU)
By:
Type: Replay
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about how to better engage app users, why surveys and other feedback mechanisms are critical, and how to implement these ideas quickly. Ryan also shares success stories from Starbucks and Dunkin' — two customers who use these techniques to better engage users and drive adoption. All registrants will receive a link to watch the webinar on-demand after the event. Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/
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Western Digital & Xinnor Deliver High-Performance, Protected, Portable Storage
By:
Type: Talk
In this 30 minute session you will learn how Xinnor xiRAID software can provide very high level of protection while significantly improving the data load time on Western Digital's Ultrastar Transporter portable and edge storage platform. The combined solution addresses the requirements of the users in need of moving vast amount of data from one location to another and the ones who need to collect data in remote locations. In the session, you’ll see the results of the benchmarks performed by the two companies, demonstrating how xiRAID can greatly improve data loading, while adding further drive redundancy.
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The State of Mobile Consumer Engagement 2023
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. If you are an Alchemer Mobile customers, this is your opportunity to hear key takeaways from the 2023 Benchmark Report and ask Robi questions. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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The State of Mobile Consumer Engagement 2023 (APAC)
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. If you are an Alchemer Mobile customers, this is your opportunity to hear key takeaways from the 2023 Benchmark Report and ask Robi questions. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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The State of Mobile Consumer Engagement 2023 (EU)
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. If you are an Alchemer Mobile customers, this is your opportunity to hear key takeaways from the 2023 Benchmark Report and ask Robi questions. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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Driving Real Behavior Change with Security Awareness Training
By:
Type: Video
With October's Cybersecurity Awareness Month approaching fast, it’s important to get security awareness and training top-of-mind with your users. Given that 80% of organizations only allocate two hours or less per year for security awareness, how can you maximize your time with users to ensure behavior change? In this webinar, we’ll go over proven ways to plan and execute a successful program such as: · Focusing your program on the riskiest users · Keeping users engaged and on-your-side · Benchmarking against top-performing organizations · Reporting up to key stakeholders
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Replay: The State of Mobile Consumer Engagement 2023
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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Replay: The State of Mobile Consumer Engagement 2023 (APAC)
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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Replay: The State of Mobile Consumer Engagement 2023 (EU)
By:
Type: Replay
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a webinar on 2023 mobile app trends and performance benchmarks for mobile teams. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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Elevate Your IT Service Desk: The art to finding the right metrics to benchmark for maximum impact
By:
Type: Video
In the fast-paced world of help desks, there are always opportunities for improvement. The key is selecting the right processes and metrics to focus on. In this webinar, you’ll learn 1. How to identify the most impactful metrics for benchmarking 2. Strategies for implementing small, continuous process improvements 3. Leverage data to track and measure service performance Join us to learn how a smart approach to benchmarking can drive significant performance enhancements and keep your help desk on the path to continuous improvement.
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The State of Mobile Consumer Engagement 2023
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Type: Talk
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a LIVE webinar on 2023 mobile app trends and performance benchmarks for mobile teams. The webinar is on Thursday, July 13, at 11am MT. Robi will share data from Alchemer Mobile’s annual mobile app engagement benchmark report, which is created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace. If you are an Alchemer Mobile customers, this is your opportunity to hear key takeaways from the 2023 Benchmark Report and ask Robi questions. Topics covered include: • The mobile landscape for 2023 and beyond • Actions successful mobile teams are taking now, and what the data suggests they should be planning next • How mobile channels fit into a holistic CX strategy, and how that’s changing The 2023 report includes data from 1000 iOS and Android apps with 5,000+ active users across the following app categories: Business Services, Education, Finance, Food and Drink, Healthcare, Media and Entertainment, Personal Services, Shopping, Travel, and Utilities. Download the report here: https://www.alchemer.com/benchmark-2023/
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Working with Custom Models and Custom Benchmarks in Morningstar Direct
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Type: Talk
Join Jef Lim, Customer Success Manager at Morningstar Asia, on Wednesday, November 16 for a live webinar: Working with Custom Models and Custom Benchmarks in Morningstar Direct. In this webinar, you will learn how wealth managers, investment advisors and asset managers leverage Morningstar Direct, a one stop solution in: - Constructing custom model portfolio for performance comparison - Creating custom benchmarks using market indices for benchmarking - Creating report to analyse and present custom models to internal and external clients This webinar will be conducted in English. We hope you can join us.
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Are Your Service Desk Performance Targets on Target?
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Type: Talk
Despite all the data that service desk managers have at their fingertips, many fail to establish realistic performance targets. In fact, fewer than 50% of service desks have assigned performance targets for their KPIs yet setting performance targets is crucial for managing and measuring service desk performance! Moreover, the most effective way to establish performance targets is through industry benchmarks. Using MetricNet’s proprietary Excel based Performance Targets Calculator and industry benchmarks for First Contact Resolution Rate, Cost per Contact/Ticket, Customer Satisfaction and Service Levels, Jeff Rumburg will illustrate how all service desk managers can easily establish realistic performance targets for the service desk! Additionally, Jeff will share a case study from one organization on how performance targets transformed both the culture and performance of their service desk.
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SPI Benchmark 2023: Actionable Insights for European Firms
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Type: Replay
The SPI Professional Services Maturity Benchmark Report is the go-to guide for consulting and professional services firms, helping leaders gather market insights and evaluate and improve their strategies. Join Dave Hofferberth of Service Performance Insight for a review of the major report trends with a special focus on the results from European firms. You’ll learn the following: • New industry benchmarks as reported by over 500 professional services organisations • Moves to make on operations, financial performance, and talent management • Tactics to improve your service delivery model for growth & profitability
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Unpacking Multi-Asset Investing with Morningstar
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Type: Talk
Join us to unpack the challenges of multi-asset investing. Learn more about the peer group views on strategic asset allocations, the importance of benchmarking, and the impact of asset allocation on returns. Our speakers, Matias Möttölä, CFA, Thomas DeFauw, and Bhavini Goolab will cover the recently published EMEA Multi-Asset Investing report and discuss: • The importance of holding a diversified portfolio • The impact of strategic asset allocation on performance • The appeal and danger of timing the market • The shortcomings of pure benchmark relative performance evaluations • The optimal Morningstar Direct workflow