AI-powered ITSM: Supercharge your EX strategy with generative AI
By: Freshworks View more from Freshworks >>
Download this next:
Accelerate growth and improve competitiveness
By: AWS
Type: eBook
Businesses like yours that are using AI effectively, have seen significant improvements in three key areas:
- Accelerating innovation
- Improving customer experience
- Optimizing business operations
In this eBook, Accelerate Growth and Improve Competitiveness with AI, you can learn about the success of other Amazon Web Services (AWS) customers and the results they have seen.
These are also closely related to: "AI-powered ITSM: Supercharge your EX strategy with generative AI"
-
10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
-
ITSM best practices: 12 AI and machine learning use cases
By: Atlassian
Type: eGuide
IT service management (ITSM) systems collect lots of data about what's being requested, along with information about when, why and by whom. This data also provides a glimpse into the IT processes that are in place and can help identify who owns them, how they are used and whether they are still relevant.
Today, CIOs are starting to use different AI and machine learning capabilities to improve ITSM processes. By leveraging these technologies, organizations can unlock insights that help prioritize key issues, take preventative action, improve time to resolution and boost employee productivity.
Access this e-guide now to learn about 12 AI and ML use cases in ITSM that you can use to get more out of your data.
Find more content like what you just read:
-
Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
-
Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
-
Boost productivity with generative AI in your enterprise
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
-
3-step guide to modernizing IT services and operations
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
-
Computer Weekly – 31 May 2022: Trial and error – why the law on computer evidence must change
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the Post Office IT scandal highlighted the problem with computer evidence – we examine the need for legal reform. We assess the nuclear option for sustainable datacentre power. And we find out how IT experts can improve their soft skills and boost their career prospects as a result. Read the issue now.
-
Steering the Shift of Software Innovation
By: AWS
Type: eBook
What opportunities do the cloud and SaaS provide for software developers? Download this e-book to discover 8 of them and to learn about a partner that can help your software developers realize the benefits.
-
APAC career guide: Becoming a cyber security pro
By: TechTarget ComputerWeekly.com
Type: eGuide
Once the sole domain of highly technical geeks poring over security logs to look for signs of hackers lurking in their networks, cyber security has become more multi-dimensional and varied across specialisations, organisations and industries. In this e-guide, learn what it takes to become a successful cyber security pro in APAC.
-
Preparing for the CMS Health Equity Index in 2027
By: Wolters Kluwer
Type: White Paper
As healthcare shifts to address equity, payers must collect data, engage members, and collaborate with providers to meet new CMS Health Equity Index requirements by 2027. Learn strategies to prepare and drive better outcomes in this white paper.
-
A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
-
ServiceOps: The natural bridge for fundamental IT disconnects
By: ServiceNow
Type: Analyst Report
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
-
Leverage the power of AI to transform business
By: ServiceNow
Type: Analyst Report
Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
-
The AI Platform For Business Transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
-
From Fixers to Futurists: Five Fundamentals of Value-Driven Service Desk Transformation
By: Wanstor Ltd
Type: Research Content
As service desks evolve from reactive to proactive, they can transform from cost centers to value drivers. Learn the five fundamental shifts, from monitoring to observability to AI execution, that are reshaping service desks. Read the full research report.
-
Elevate your security with next-gen threat detection and response
By: CBTS
Type: Product Overview
Cortex XDR delivers advanced threat prevention, detection, and response by integrating endpoint, cloud, identity, and network data. It leverages AI and machine learning to enhance visibility, triage alerts, and automate incident response. Read the full product overview now to learn how Cortex XDR can help protect your organization.
-
Building Business with a SaaS Strategy
By: AWS
Type: White Paper
The modern business landscape is fierce, but amidst the chaos, changes in customer behavior give you the opportunity to meet new needs head-on. This e-book is designed to teach you how AWS can support your transition to the cloud and a Software-as-a-Service (SaaS) business model in order to stand out in a crowded market. Read on to learn more.
-
Transform Your Service Desk With Omnissa's DEX Solution
By: VMware x Omnissa
Type: White Paper
Omnissa's Digital Employee Experience (DEX) solution streamlines the digital experience for end users and IT staff, enabling self-service, automation, and personalized support. This white paper explores how to transform your service desk, enhance efficiencies, and improve user satisfaction. Read the full white paper to learn more.
-
ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
-
Balancing multiple ITSM systems
By: Atlassian
Type: eBook
Low-code and no-code AI, as well as other emerging technologies are changing the tech landscape. In response, IT leaders are rethinking their approach to work, and the ITSM systems that make it possible. Download this 33-page e-book now to learn more about how organizations are leveraging ITSM systems to facilitate work in a changing landscape.
-
Computer Weekly buyer's guide to customer insight
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
-
Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
-
The State Of Teams Work Has Changed. The Way Teams Work Together Has To Change Too.
By: Atlassian
Type: Research Content
Successful teams innovate their work processes, prioritize high-impact goals, and make knowledge easy to find. Discover how teams can maximize productivity and adaptability by reading the full "State of Teams 2024" report.
-
3 Stages for Optimizing IT Services and Operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
-
CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
-
Market Guide for IT Service Management Platforms
By: Atlassian
Type: Gartner Research Report
ITSM platforms maintain a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. Gain a better understanding of the ITSM platforms market and what to expect when making your big decision by downloading this Gartner Market Guide.
-
Improve service delivery, cut costs with enterprise service mgmt
By: Atlassian
Type: Case Study
When 24 Hour Fitness switched from BMC Remedy to Jira Service Management, they reduced costs, improved collaboration, and empowered users as owners. Learn how Jira Service Management's templates, AI, and Assets helped 24 Hour Fitness transform their service management and achieve their enterprise-wide goals. Read the full case study.
-
Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.
-
Revolutionize employee experiences with AI-powered cloud voice
By: Zoom Video Communications
Type: Analyst Report
Cloud-hosted voice powered by AI can transform employee experiences by enhancing collaboration, productivity, and compliance. This IDC InfoBrief explores how cloud voice can revolutionize the future of work. Read the full report to learn more.
-
Reimagine ITSM with Atlassian's modern approach
By: Atlassian
Type: eBook
The complete guide to Atlassian for ITSM explores how to reimagine IT delivery, operations, and support. Learn best practices for service management, change enablement, and more. Download this e-book to unlock high-velocity ITSM.
-
How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
-
Explore the inevitable rise of AIOps and its impact on IT operations
By: AWS & HashiCorp
Type: ESG Showcase
As cloud-native apps rise, so does the need for AI-powered IT operations (AIOps) to manage complexity. AIOps can improve incident response, automate tasks, and boost operational efficiency. Learn how AWS and partners deliver AIOps to help organizations realize these benefits. Read the full Enterprise Strategy Group (ESG) showcase.
-
Enterprise Strategy Group: The inevitable rise of AIOps
By: AWS & ProsperOps
Type: ESG Showcase
Traditional, manual IT operations are struggling to keep pace with analyzing the current explosion of data. Download this Enterprise Strategy Group Showcase now to learn how you can implement AIOps and enjoy the benefits and efficiency that AI brings to IT operations management.
-
Digital.ai Guide to AI in Change Management
By: Digital.ai
Type: White Paper
This whitepaper explores how AI and machine learning can enhance change and release management. Learn how predictive modeling, risk visualization, and incident prediction can make change management more agile and remove bottlenecks. Read the full whitepaper to discover the benefits of AI-powered change management.
-
Your look into the state of IT asset management (ITAM)
By: ServiceNow
Type: Analyst Report
Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
-
Generative AI in IT Operations: Fueling the Next Wave of Modernization
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
-
Digital.ai Intelligence Product Brief
By: Digital.ai
Type: Product Overview
Discover how Digital.ai Intelligence's AI-powered analytics can align software delivery with business strategy, streamline value streams, and increase application reliability. Get the insights you need to drive continuous agility. Read the full research content to learn more.
-
Red Hat Ansible Automation Platform: A beginner’s guide
By: Red Hat
Type: eBook
80% of organizations say that adopting IT automation is “extremely important” to the future success of their organization, according to Harvard Business Review. This white paper serves as a guide for the Red Hat Ansible Automation Platform. Dive into the guide today.
-
BMC Helix ITSM
By: BMC
Type: eGuide
Today's Service Management is human-driven and highly resource intensive. Technologies like artificial intelligence (AI) and machine learning (ML) are driving dramatic shifts in how enterprises will provide services in the future. Take a quick survey to access our free whitepaper now and learn how you can get ahead!
-
ジェネレーティブAIによる企業全体の生産性向上
By: ServiceNow
Type: eBook
워크플로우 전반의 생산성을 최대한 높이는 동시에 탁월한 수준의 직원 및 고객 경험을 제공하는 방법은 무엇일까요? 귀사와 같이 혁신적인 기업이 AI를 활용해 두 가지 모두 실현하는 방법을 이 가이드에서 알아보세요. AI 기반의 단일 클라우드 플랫폼으로 비즈니스 민첩성을 높여 더 나은 비즈니스 성과를 달성하는 방법을 확인하세요.
-
Why it's time to mothball traditional ITSM approaches
By: ServiceNow
Type: eGuide
The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.
-
6 steps to AI-ready data
By: Alteryx
Type: eBook
Is your data ready for AI? This comprehensive guide will walk you through the six essential steps to ensure your data is clean, consistent, and ready for advanced AI tools. Don’t let your data hold you back from AI. Download the e-book and get your data AI-ready today!
-
Computer Weekly – 15 December 2020: How security will be different after Covid-19
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.
-
What executives need to know about IT automation
By: Red Hat
Type: White Paper
Automation is now mission-critical for modern IT. This e-book from Red Hat explores how enterprises can leverage Ansible Automation Platform to fill skill gaps, maximize IT investments, and achieve substantial business value. Read the full report to learn more.
-
Cortex XDR: Deliver complete endpoint protection
By: CBTS
Type: Product Overview
In this product overview, you'll discover how Cortex XDR managed by CBTS delivers comprehensive endpoint protection with advanced capabilities like machine learning, based threat detection, automated response, and detailed forensics. Read on now to learn how this solution can enhance your security posture.
-
Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.
-
Expert economic evaluation of Atlassian Jira Service Management
By: Atlassian
Type: Analyst Report
Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
-
Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
-
The last mile to the individual customer: Sales and marketing software trends
By: TechTarget ComputerWeekly.com
Type: eGuide
From this e-guide you will learn about such developments in sales and marketing enterprise software in 2018, with a view to 2019 – from Computer Weekly and from our specialist US TechTarget site SearchCRM.