AI-powered ITSM: Supercharge your EX strategy with generative AI
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10 AI and machine learning use cases in ITSM
By: TechTarget ComputerWeekly.com
Type: eGuide
AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
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12 AI and Machine Learning Use Cases in ITSM
By: Atlassian
Type: eGuide
IT service management (ITSM) systems collect lots of data about what's being requested, along with information about when, why and by whom. This data also provides a glimpse into the IT processes that are in place and can help identify who owns them, how they are used and whether they are still relevant.
Today, CIOs are starting to use different AI and machine learning capabilities to improve ITSM processes. By leveraging these technologies, organizations can unlock insights that help prioritize key issues, take preventative action, improve time to resolution and boost employee productivity.
Access this e-guide now to learn about 12 AI and ML use cases in ITSM that you can use to get more out of your data.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
AI-enabled ITSM tools can improve and streamline operations processes, as well as liberate workers from repetitive, tedious tasks to focus on more meaningful work to keep businesses running.
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Dispelling the top AI misperceptions for IT services
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AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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Modernize IT services and operations with AI to boost productivity
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Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to streamline workflows, enhance experiences, and drive innovation. Read the full eBook to learn more.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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You’re ready to get started with GenAI…but how?
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Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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How generative AI adds value across workstreams
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Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Unleash Productivity Across The Enterprise With GenAl
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In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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APAC career guide: Becoming a cyber security pro
By: TechTarget ComputerWeekly.com
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Once the sole domain of highly technical geeks poring over security logs to look for signs of hackers lurking in their networks, cyber security has become more multi-dimensional and varied across specialisations, organisations and industries. In this e-guide, learn what it takes to become a successful cyber security pro in APAC.
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ServiceNow Customer Insights: Customer Experience Testimonials
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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Simplify Complexity with BMC Helix Enterprise Service Management
By: BMC Software
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Enterprise service management (ESM) extends IT service management best practices to non-IT lines of business. BMC Helix ESM simplifies complexity with intelligent automation, AI/ML, and unified DevOps tooling. Learn how to fuel employee productivity and deliver elevated experiences across your organization. Read the white paper.
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3 essential tasks to evolve your IT services & operations
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Computer Weekly – 31 May 2022: Trial and error – why the law on computer evidence must change
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the Post Office IT scandal highlighted the problem with computer evidence – we examine the need for legal reform. We assess the nuclear option for sustainable datacentre power. And we find out how IT experts can improve their soft skills and boost their career prospects as a result. Read the issue now.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
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Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Boost IT productivity and employee experiences with generative AI
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Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NetImpact
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Discover how GenAI-powered Now Assist can boost IT productivity and create seamless employee experiences. Access this e-book to learn how to accelerate service management, operations, portfolio management, and app development.
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Ignite productivity across IT with Now Assist
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Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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ServiceOps 2024: Automation and (Gen)AI-Powered IT Service and Operations
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ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
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Frost & Sullivan e-book: Put AI to Work with ServiceNow and Microsoft
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Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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Next-gen Defense: Leveraging AI with Cortex XDR for Unmatched Protection
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Cortex XDR delivers advanced threat prevention, detection, and response by integrating endpoint, cloud, identity, and network data. It leverages AI and machine learning to enhance visibility, triage alerts, and automate incident response. Read the full product overview now to learn how Cortex XDR can help protect your organization.
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Identity Governance and Administration
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This Leadership Compass evaluates 30 IGA vendors and identifies the Overall Leaders as Saviynt, EmpowerID, SailPoint, IBM, and Ping Identity. It highlights key trends like leveraging AI/ML for identity analytics and automation. Read the full report to assess the right IGA solution for your organization.
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Build operational resiliency to power compliance and innovation
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Financial institutions have been adopting new technologies that enable their digital transformation—making them increasingly exposed to cyberattacks. To mitigate the risk of operational failures and revenue loss, organizations need a platform that scales teams and powers major incident workflows.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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The Total Economic Impact™ Of BMC Helix ITSM And BMC Helix Digital Workplace
By: BMC Software
Type: Forrester Total Economic Impact Report
BMC Helix ITSM and BMC Helix Digital Workplace can reduce service desk tickets by 25% and deliver a 127% ROI. Learn how this Forrester Total Economic Impact study found these organizations achieved significant IT and end-user productivity gains. Read the full report.
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Productivity Driving With Service Operations
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This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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Computer Weekly - 16 March 2021: Containers play a key role in post-pandemic IT architectures
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.
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Computer Weekly buyer's guide to customer insight
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In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.
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Market Guide for IT Service Management Platforms
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ITSM platforms maintain a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. Gain a better understanding of the ITSM platforms market and what to expect when making your big decision by downloading this Gartner Market Guide.
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Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
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CW EMEA – October 2023: Prepare for AI explosion
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In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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How IT can boost employee and customer experience initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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AI-Powered Cloud-Hosted Voice Revolutionising Employee Experiences
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Cloud-hosted voice powered by AI can transform employee experiences by enhancing collaboration, productivity, and compliance. This IDC InfoBrief explores how cloud voice can revolutionize the future of work. Read the full report to learn more.
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Harness the Power of AIOps Automation
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AIOps and automation help IT teams manage the explosion of data and tools by identifying and resolving issues faster, improving user experience. Learn how Riverbed's AIOps solution leverages full-fidelity telemetry, advanced analytics, and intelligent automation to streamline IT operations. Read the e-book to discover more.
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4 Tips Every Innovative Company Needs To Succeed In Digital Transformation
By: Service Now x Agineo
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Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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Digital.ai Guide to AI in Change Management
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This whitepaper explores how AI and machine learning can enhance change and release management. Learn how predictive modeling, risk visualization, and incident prediction can make change management more agile and remove bottlenecks. Read the full whitepaper to discover the benefits of AI-powered change management.
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Why it's time to mothball traditional ITSM approaches
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The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.
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48-page guide to improved enterprise service management
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"Enterprise Service Management – often referred to as ESM – is the extension of IT Service Management (ITSM) practices to service teams across an organization," this e-book by Atlassian explains. Dig into the 41-page book to unlock a deep dive into one approach to ESM: Jira Service Management.
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2024 analyst report: How GenAI is modernizing IT ops
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To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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This comprehensive report benchmarks the state of incident management in 2024, covering topics like communication, tooling, AI, and areas for improvement. Discover how leading organizations are managing incidents more proactively and efficiently. Read the full White Paper to learn industry insights and best practices.
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Comprehensive AIOps approach to manage hybrid infrastructure
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Comprehensive AIOps solutions can help enterprises address the challenges of complex hybrid infrastructures. This showcase details how BMC's integrated AIOps platform, including network observability from Netreo, delivers the breadth and depth required for effective AI-powered operations. Read the full ESG showcase to learn more.
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Leverage AI analytics for software delivery & business value
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Discover how Digital.ai Intelligence's AI-powered analytics can align software delivery with business strategy, streamline value streams, and increase application reliability. Get the insights you need to drive continuous agility. Read the full research content to learn more.
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Atlassian Jira Service Management: 5 quantified business benefits
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Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
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Red Hat Ansible Automation Platform
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Discover how Red Hat Ansible Automation Platform can help your organization automate IT tasks, improve efficiency, and deliver digital services faster. Access this e-book to learn about the platform's features, benefits, and how to get started.
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A guide to IT automation with Red Hat Ansible
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Learn how Red Hat Ansible Automation Platform can help your organization achieve greater efficiency, reliability, and simplified governance. Discover the business value, key features, and strategies for successful automation adoption. Read the eBook to get started.
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BMC Helix ITSM
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Today's Service Management is human-driven and highly resource intensive. Technologies like artificial intelligence (AI) and machine learning (ML) are driving dramatic shifts in how enterprises will provide services in the future. Take a quick survey to access our free whitepaper now and learn how you can get ahead!
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4 Key Benefits of AIOps
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Explore how AIOps can transform IT operations by leveraging AI and machine learning. Learn about the key components of AIOps, common use cases, and strategies to drive early value. Read the full eBook to discover how AIOps can improve efficiency, reliability, and agility.