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Infographic: Best practices for documentation in DevOps

No software project is complete without documentation such as user guides, examples, references and change lists. Documentation shows users how to adopt, deploy and use any given software. But the pace of software development is increasing. Each new iteration brings changes, fixes and new features that demand careful documentation. As software development cycles accelerate, the need for accurate and complete documentation throughout the DevOps lifecycle is more important than ever.

However, the traditional long-tail approaches to technical documentation can't keep pace with technology. As more businesses embrace and expand the adoption of DevOps and other Agile development paradigms, businesses and development teams should revisit and update the ways IT departments prepare and maintain documentation.

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  • Why you should use dedicated transfer pricing documentation software

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  • The 3 Biggest Mistakes When Taking Tech Doc to the Web

    Fabrice Lacroix shows you how to avoid chaos when delivering documentation online. Most product documentation websites are a mess. No matter the money and effort they put into it, companies almost systematically fail at delivering product documentation online. Why is that? For most people, moving from paper-based documentation to technical content on the web is nothing but generating HTML pages that will turn into a website. But believing that tech doc is like any other web content is simply a mistake. Ignore its specificities and the outcome of your documentation project may not reach the goals you have set out, leaving many of your customers in the dark. Join Fabrice Lacroix, Web pioneer and founder of Fluid Topics, as he uncovers the intricacies of taking technical documentation to the web, and the cultural and technological clashes it represents. Fabrice will provide critical insights for successfully achieving your content digital transformation by elaborating on the different options you need to consider depending on your strategic goals, your corpus of content, and your audience. This webinar is brought to you by The Content Wrangler and Fluid Topics.

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  • Lessons Learned Building Content Teams

    Join us for a chat with Kathy Clemens, the senior director of product documentation at cloud-based software maker, BlackLine, about how to successfully build a content team. Clemens will share her biggest lessons learned while building content teams and she'll provide suggestions for avoiding the biggest potential roadblocks. You'll leave with practical tips for building your own content team and selling the need for change to management. The Content Advantage talk show is brought to you by The Content Wrangler and sponsored by Zoomin Software.

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  • Software Escrow for Dummies: Your 50-page guide

    Software escrow is a critical tool to mitigate risks from vendor failure or disruption. This e-book explains how escrow works, the benefits, and how to choose the right escrow agreement and verification level for your needs. Read the full e-book to learn how to protect your software investments.

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  • Creating Robust Content Taxonomies With AI

    With the advent of AI, documentation designers must explore its optimal integration into document creation processes. One of the most promising applications of AI lies in developing taxonomies. Through AI, document designers can establish robust taxonomy frameworks as foundations for expansion. Once established, designers can integrate marketing content taxonomies, thereby constructing comprehensive content taxonomies that effectively organize, manage, and optimize content assets. This optimization drives engagement, fosters conversation, and enhances customer satisfaction across various digital channels and marketing campaigns, including newly developed product documentation campaigns. Attend this free, one-hour presentation with Christopher Ward, VP Of Marketing at WebWorks, to discover how to use artificial intelligence to create robust content taxonomies. You'll gain insights into how AI can elevate the value of documentation across all channels, thereby enhancing the overall customer experience. Can't make it? Register, and we'll send you a link to watch a recording when convenient. This program is brought to you by The Content Wrangler. It's sponsored by the LavaCon Conference on Content Strategy and Technical Documentation Management and Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.

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  • Aligning Technical Documentation and User Training

    Despite sharing a common goal of providing the information users need to work with a product, documentation and training teams are typically separate entities within an organization, working independently to produce similar content. They operate with different processes, using different tools, to meet different quality standards, frequently on different release schedules. Team members often have very different educational backgrounds and may be unfamiliar with what their counterparts on the other team actually do. Nevertheless, to avoid customer confusion and frustration, the two groups must present a unified message in their separate deliverables. How can such diverse teams collaborate to provide the best possible customer experience? Amber Svitzpatrick, Manager of Customer Education, talks with Dawn Stevens, the Technical Documentation Wrangler, about the strategies in place at Jamf, a software company that provides a complete management and security solution for Apple-first environments. Can’t make it? Register, and we’ll send you a link to watch an on-demand recording when it’s cCan’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. Let's Talk Technical Documentation is brought to you by The Content Wrangler, Comtech Services, and is sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.

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  • B2B Self-Service Technical Documentation Experience

    Kevin Nichols and Scott Abel explore findings from the 2024 B2B Self-Service Technical Documentation Experience Survey conducted by AvenueCX and The Content Wrangler. You'll discover insights from our survey across four key areas, including details about how organizations are currently embracing self-service documentation content for their customers and the improvements they aim to make in the future. You'll gain vital insights into: Delivery Channels, Formats, and Touchpoints: Discover what types of software platforms are currently in use, what future aspirations are, and which delivery strategies align with customer needs. Content Management Technologies and Processes: Explore the tools and processes used to streamline content management, including their progress with structured content solutions. Performance Tracking Mechanisms: Uncover which metrics and analytics businesses prioritize to gauge content performance and identify opportunities. Community Engagement: Discover the role of community platforms, user-generated content, and collaboration in enhancing self-service technical documentation. Can’t make it? Register, and we’ll send you a link to watch a recording when it’s convenient for you. Let’s Talk Personalization is brought to you by The Content Wrangler and AvenueCX and sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.

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  • Debunking the Top Ten Myths of Document Review (ILTA Update)

    The review phase of legal discovery consumes almost 70% of each dollar spent on ediscovery. Budgetary constraints routinely are a top concern for ediscovery professionals seeking to more efficiently and cost-effectively plan and conduct document reviews. One of the challenges in developing a plan for a document review is the use of proper assumptions and facts in the planning process. This expert presentation will highlight ten common myths associated with document reviews and present approaches for avoiding planning decisions based on incorrect assumptions and facts. In this webinar, we’ll cover topics including: Ten of the Most Common Myths Associated with Attorney Document Reviews + Myth #1: Hourly Billing is Better than Per Document Billing + Myth #2: TAR will Replace Humans + Myth #3: The Best Document Review Team will be in a Review Center + Myth #4: Recruiters Analyze ALL Candidates for Your Matters + Myth #5: Law Firm Associates are Always the Best High-Level Consultants for Review + Myth #6: Your Document Review Tool Produces ALL the Metrics You Need for Your Matter + Myth #7: Lots of Time Should be Spent on Individual Attorney Quality Control + Myth #8: ALTA Exams are the Best Way to Test Foreign Language Reviewers + Myth #9: Anyone with A Law Degree will be a Great Document Reviewer + Myth #10: Remote Review is Less Secure than OnSite Expert Speaker + Michael Dalewitz – President of Review Services (ReviewRight), HaystackID President of ReviewRight, Mike has extensive experience in eDiscovery and the management of large, document-intensive cases in a predictable fixed cost pricing model. Nationally recognized as an expert in eDiscovery, document review and legal staffing, Mike is a published author, speaker, and CLE instructor who graduated from the University of Florida with a Bachelor of Arts degree and obtained his JD from New York Law School.

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  • Localizing and Versioning Content with Docs-as-Code

    Unlock the secrets of efficient documentation management in our upcoming webinar, 'Localizing and Versioning Content with Docs-as-Code'. Join Manny Silva, Head of Docs at Skyflow, as he dives into how you can streamline your documentation processes using Docusaurus. Discover how localization isn't just possible—it's straightforward with Docs-as-Code. Manny will outline practical steps to adapt your content for global audiences without breaking a sweat. Learn about different versioning techniques that keep your documentation current across all versions, tailored specifically to the platform you're using. Manny will also highlight why Docs-as-Code is not only a tool for initial setup but a sustainable solution for advanced documentation needs. This session will equip you with actionable insights to enhance your documentation strategy and execution. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This educational program is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.

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  • The Key to Providing Exceptional Documentation Search Experiences

    Customers expect the search experiences you provide to be equally as good as those that Google delivers. But, how can your documentation team create top-notch findability and deliver relevant results every time someone searches your knowledge center or documentation portal? In this presentation, Fabrice Lacroix, CEO of Fluid Topics, will explore the role of content quality and search technologies in delivering laser-targeted technical documentation search experiences. Lacroix will share the foundational principles that make it possible for Google to serve up relevant search results, and you'll find out what you must do to provide similar search results experiences to those looking for answers from your technical documentation.

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  • Automating Documents: Stories from the Trenches

    Real-Life Solutions for Common Operations Obstacles Using Document Automation In this webinar, discover how top companies have leveraged document automation to drive their operational efficiency and accelerate sales cycles. Our panel of Revenue Operations and Legal leaders will share their experiences and the transformative impact of automation on their document workflows. You’ll gain candid insights into their experiences and future plans that will inspire your automation journey. Watch this webinar to: Gain actionable tips for starting and optimizing your automation journey Discover the benefits of document automation in real-world scenarios Get advice from experts on best practices and lessons learned

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  • Supercharge your document workflow: AI-powered secure document processing

    This webinar explores how AI-powered solutions, leveraging IBM watsonx.ai, can revolutionize document workflows. Discover how advanced features streamline document management, speed up development, and enhance security in Enterprise Content Management (ECM) systems.

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