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Streamline contact center workflows with generative AI

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Promises & pitfalls of self-service automation

By: Talkdesk

Type: eBook

Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations.

Because of this, many businesses have started to leverage AI and automation to enhance the customer experience and lower their operational costs. But are these upgrades worth it?

Access this guide to gain more insight into the benefits and potential challenges of adopting contact center automation and discover if the technology is right for your company’s needs.

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    Revolutionize your contact center with conversational IVR

    By: Boost.ai

    Type: White Paper

    Conversational IVR is transforming contact centers by automating voice support through AI, offering efficient service. It accurately understands and responds to customer queries, ensuring personalized experiences.

    Benefits include:

    • Enhanced reliability in customer interactions
    • Seamless integration with service channels
    • Flexibility for diverse business needs
    • Data insights for optimizing operations
    • Reduced costs by automating routine inquiries

    This implementation guide covers defining use cases, channel optimization, continuous improvement, stakeholder education, and testing.

    Learn how conversational IVR can improve customer experience and drive business success in the full guide.

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    Explore the role of AI and intelligent agents in contact centers

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    The adoption of artificial intelligence (AI) and intelligent agents is transforming contact center operations, enabling 24/7 customer support, enhanced personalization, increased efficiency, and cost savings. AI-driven tools like chatbots and virtual assistants handle routine inquiries, provide predictive insights, and assist human agents, allowing them to focus on complex issues.

    To integrate AI effectively, contact centers should prepare infrastructure, prioritize security and compliance, and monitor performance. Leveraging intelligent agents streamlines operations, boosts productivity, and enhances customer experience.

    Discover how to build a smarter contact center in this article.

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