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Shoe Carnival Sees Impressive Results with New Digital Platform

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Does Your DEM Strategy Connect All the Dots?

By: New Relic

Type: White Paper

Digital experience monitoring (DEM) is crucial as businesses rely on digital channels to engage customers, employees, and partners. The complexity of modern technology stacks makes it challenging to view the user experience across multiple touchpoints.

This ebook explores an integrated DEM approach, offering full visibility into infrastructure and enabling proactive issue detection. Key topics include:

  • Limitations of traditional DEM solutions
  • How AI-powered DEM provides a complete user journey and resolves issues quickly
  • Strategies for optimizing digital experiences through real-time monitoring

Learn how a comprehensive DEM strategy enhances digital experiences and drives competitive advantage.

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    5 Essential Steps to Enhancing Interactions with Conversational AI

    By: Boost.ai

    Type: eBook

    AI is transforming customer service, and selecting the right conversational AI is crucial. This guide details five key steps to improve customer interactions. Here are 2 steps now:

    • Step #1: Identify use cases for clear needs and swift ROI
    • Step #2: Choose the right technology, considering natural language understanding, scalability, and enterprise features
    • And 3 more

    These steps ensure a significant ROI and an enhanced customer experience. Discover how conversational AI can revolutionize your customer service.

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    The Enterprise Chatbot Guidebook

    By: Boost.ai

    Type: eBook

    The Enterprise Chatbot Guidebook is an in-depth resource on chatbots and conversational AI. It explains their importance in digitizing customer service for large companies. The guide discusses chatbot history, the evolution to conversational AI, its workings, and the advantages of advanced chatbots. It includes use cases in sectors like banking and telecom.

    Ideal for newcomers or those advancing to AI-driven virtual agents, the guidebook provides essential knowledge for excelling in the digital customer service domain. Discover how conversational AI can elevate your customer interactions.

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