Shoe Carnival Sees Impressive Results with New Digital Platform
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Does Your DEM Strategy Connect All the Dots?
By: New Relic
Type: White Paper
Digital experience monitoring (DEM) is crucial as businesses rely on digital channels to engage customers, employees, and partners. The complexity of modern technology stacks makes it challenging to view the user experience across multiple touchpoints.
This ebook explores an integrated DEM approach, offering full visibility into infrastructure and enabling proactive issue detection. Key topics include:
- Limitations of traditional DEM solutions
- How AI-powered DEM provides a complete user journey and resolves issues quickly
- Strategies for optimizing digital experiences through real-time monitoring
Learn how a comprehensive DEM strategy enhances digital experiences and drives competitive advantage.
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5 Essential Steps to Enhancing Interactions with Conversational AI
By: Boost.ai
Type: eBook
AI is transforming customer service, and selecting the right conversational AI is crucial. This guide details five key steps to improve customer interactions. Here are 2 steps now:
- Step #1: Identify use cases for clear needs and swift ROI
- Step #2: Choose the right technology, considering natural language understanding, scalability, and enterprise features
- And 3 more
These steps ensure a significant ROI and an enhanced customer experience. Discover how conversational AI can revolutionize your customer service.
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The Enterprise Chatbot Guidebook
By: Boost.ai
Type: eBook
The Enterprise Chatbot Guidebook is an in-depth resource on chatbots and conversational AI. It explains their importance in digitizing customer service for large companies. The guide discusses chatbot history, the evolution to conversational AI, its workings, and the advantages of advanced chatbots. It includes use cases in sectors like banking and telecom.
Ideal for newcomers or those advancing to AI-driven virtual agents, the guidebook provides essential knowledge for excelling in the digital customer service domain. Discover how conversational AI can elevate your customer interactions.
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Pre-Webinar Checklist
By: BrightTALK by TechTarget
Type: BrightTALK
From doctors to airline pilots, checklists are crucial to success for even the most skilled professionals. By following these simple best practices you can create a smooth webinar experience that will improve your program success. Download your copy of the “Pre-Webinar Checklist,” to get started.
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Navigating The Future Of CX: Trends, Insights And Predictions For Conversational AI In 2024
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Analyst report: The ROI of a conversational AI platform
By: Boost.ai
Type: Forrester Total Economic Impact Report
The Boost.ai conversational AI platform helped a financial services organization automate 70% of customer inquiries, freeing up employees to focus on value-added tasks. This resulted in $15.7M in FTE reassignment savings and $10.9M in income uplift over 3 years. Read the full Forrester Total Economic Impact report to learn more.
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The 3 Ps of ABM: Prioritize, Preserve, Personalize
By: Informa TechTarget
Type: eBook
In this e-book, “Focusing on the 3 Ps for ABM Revenue at Scale,” we discuss how you can implement ABM 2.0 to better inform your marketing efforts and meet your sales team’s needs.
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The impact of employee engagement on customer experience
By: Vodafone
Type: Blog
With remote and hybrid work models, employee engagement is more elusive than ever before. In this blog, Vodafone Business International & European Cluster Markets Director, Fánan Henriques, explores the state of employee engagement, and its direct impact on customer experience. Read on to learn more.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Digital Experience Management: the next stage for customer experience efforts
By: TechTarget ComputerWeekly.com
Type: eGuide
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
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Your ultimate managed IT & security guide
By: ARG, Inc.
Type: eBook
Whether you are concerned about skyrocketing cyberattack threats, debating a migration to the cloud or looking to enhance your talent pool, this e-book will answer all your questions. Download now to access your ultimate managed IT and security guide.
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Digital Revolution: Moving towards agility
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about Citic Pacific Mining's success, the role of the CIO and chief digital officer at GE, and how Australia is planning to develop its digital competencies.
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Modernize your business with AWS and Deloitte's solutions
By: AWS - Deloitte
Type: eBook
Discover how Deloitte's hybrid solutions and industry expertise can help you transform your business with AWS. Learn about application modernization, migration, and quality engineering services that deliver sustainable business goals. Read the e-book to start your transformation.
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App development: Why apply the Digital Execution practice?
By: Siemens
Type: eBook
In this 22-page e-book by Siemens, unlock a guide to modern application development.
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Best practices to seize the opportunity of AI
By: CBTS
Type: Infographic
Discover how AI can transform your business. This infographic explores the AI opportunity, from automating tasks to boosting productivity and creating new value. Learn how CBTS can help you navigate the complexities of AI and maximize its benefits for your organization. Read the full infographic to seize the AI transformation opportunity.
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Oracle EBS Customizations Are No Longer Showstoppers for GES
By: Rimini Street Oracle Apps
Type: Case Study
GES, a global trade show provider, used Rimini Support for their Oracle EBS to innovate and manage staff changes. This partnership let GES reallocate resources and maintain exceptional customer support. Discover more in the full case study.
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Insights on government technology trends and priorities
By: KPMG LLP
Type: Research Content
The KPMG government digital pulse survey report 2024 examines technology adoption, priorities, and challenges in the public sector. Agencies are aware of emerging tech like generative AI but face barriers like cost and talent gaps. Read on now to learn how governments can leverage technology to improve operations and experiences.
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Bridging the Digitalization Gap in B2B Manufacturing
By: Spryker
Type: Blog
B2B manufacturing companies must bridge the digitalization gap to meet evolving customer expectations. Browse this article to discover 3 ways to reduce friction in the buying process and improve customer experience, including adopting flexible digital solutions, streamlining processes, and enhancing customization.
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Expert Advice and Real-World Use Cases for Gaining a Competitive Edge in Automotive
By: Spryker
Type: Blog
Explore expert insights and real-world use cases for gaining a competitive edge in the automotive industry. Download this white paper to learn how you can drive innovation and success in your business.
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New edge cloud services from American Tower and IBM
By: American Tower
Type: Blog
American Tower and IBM collaborate to bring edge cloud services to enterprises, leveraging 5G and AI to drive innovation across industries. Access this blog post now to learn how this transformative technology can create new opportunities by processing data closer to the source.
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Unlock the full potential of your data with advanced analytics
By: KX
Type: Webcast
In this webcast, you’ll hear from industry experts as they break down the variety of technological, regulatory, and market factors that are driving innovation and change within Best Execution Analytics. Tune in to learn how you can leverage customized analytics and robust dashboards unlock the full potential of market data for your business.
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2021 IT Priorities: APAC report
By: TechTarget ComputerWeekly.com
Type: eGuide
Inside this report, get the complete analysis of the 2021 IT Priorities survey results, as well as insights into enterprises in the region that are accelerating their digital investments to not only survive but thrive in a post-pandemic world.
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Optimizing innovation and project management to drive success
By: Minitab
Type: eBook
Discover how Minitab Engage can help your organization overcome challenges in executing innovation initiatives. Learn to optimize your management system, enhance process improvement, and gain stakeholder buy-in. Read the full E-Book to unlock strategies for building a measurable culture of innovation.
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Think Big: Cultivating growth and enhanced productivity among economic uncertainty
By: ServiceNow
Type: eBook
How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today's era of AI and people-powered innovation.
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Transforming Security: Innovative Cyber Solutions for Digital Transformation
By: Utimaco
Type: Webcast
This webinar examines the evolving digital landscape and the critical role played by cybersecurity. Inside, learn about key technologies driving digital change, common digital transformation hurdles, practical steps to digitize business processes securely, and more.
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Siemens Gamesa Case Study
By: HighByte
Type: Case Study
Siemens Gamesa, a leader in renewable energy, utilized HighByte Intelligence Hub to merge systems and establish a unified data model. This led to better alignment, real-time monitoring, and a base for enterprise data architecture. Discover how HighByte aided Siemens Gamesa in reaching Industry 4.0 objectives in the full case study.